Established in 2006 as a division of Golden State Foods, Quality Custom Distribution (QCD) provides custom distribution services to iconic customers throughout the United States. Headquartered in Frisco, Texas, QCD is values-based and services thousands of restaurants throughout the U.S. Today, QCD provides over 17,000 deliveries a week from 25+ Distribution Centers strategically located throughout the country. Our dynamic teams ensure our customers receive best in class service and QCD Dispatchers are an integral component.
Job Summary
This position is part of our new Operations Command Center, in our headquarters in Frisco, Texas. You will leverage fleet management tools and industry best practices to support our driver network across (approximately 1,200 drivers from 25 distribution centers in the U.S.). Support includes but is not limited to: store delivery support, route planning device troubleshooting, breakdown support and general driver/transportation support.
Note that this is a NIGHT SHIFT position when you will enjoy four (4) 10-hour shifts that likely will include weekends and some holiday days. This dynamic team covers overnights for all distribution centers. Shifts will be staggered.
ResponsibilitiesESSENTIAL FUNCTIONS:
Receive real time communication from drivers, and provide a plan of action to ensure highest quality of service to the customer. (40%)Creates nightly recaps, daily supervisor hand-offs, and updates call logs. (20%)Responsible for real time monitoring of the QCD fleet using SAMSARA and DESCARTES and supporting distribution centers across the U.S. while tracking fuel, mileage and service time. (20%)Present detailed reports, dashboards and scorecards to assist management in optimizing productivity, improving service to the customer and driving cost savings (10%)Performs other related and assigned duties as necessary. (10%) QualificationsDESIRED QUALIFICATIONS: Education and experience equivalent to:
Experience:
2 to 3 years of work experience in transportation or food distribution, including driver interaction
Knowledge, Skills and Abilities:
Supervisory concepts and techniquesMicrosoft Word and Microsoft Excel software applicationsDistribution of food productFleet tracking, GPS or other similar systemsDriver dispatching, scheduling and routingDOT regulations, policies, and proceduresRelevant safety policies, practices and proceduresStrong written and verbal communicationActionable problem solving
Skill and ability to:
Support a diverse workforce of up to 1,200 drivers from our centralized support centerTroubleshoot delivery issues to support customers and communicate and service issuesInterpret transportation operations anomalies and identify appropriate solutionsPrepare administrative and technical documents and reportsWork effectively in a fast paced business environment, with a focus on high levels of quality and customer serviceMust be able to work overnight, weekends and holidaysAct in accordance with GSF’s Creed and Values
LEADERSHIP/MANAGEMENT RESPONSIBILITY
Support delivery drivers throughout our distribution network via our centralized support center. Supporting overnight delivery operations with significant impact on QCD customer relations.
PERFORMANCE CATEGORIES
Providing driver network overnight support and actionable answers to ensure driver safety, company savings and highest quality of service to the customerProviding detailed communication, insight and reporting to local leadershipCustomer engagementTeamwork within the department and collaboration with drivers, local leaders and peersSafety of drivers and helpersOptions Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs
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