This is a work from home position, candidates must live within our territory: (·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia)

Why APPLY for a AAA Dispatcher l?

Work from home.

Computer equipment provided by AAA Club Alliance

6 Paid Company Holidays plus two floating Holidays

Paid virtual training.

Company- wide Career mobility opportunities

Nearly 4 weeks of Paid Time Off in addition to paid Holidays

Work Schedule currently available: Full-time, Variety of shifts/schedules available! **One weekend shift required (i.e. Saturday or Sunday) each week**.

The Dispatch Center is open 7 days a week, 24 hours a day.  

Work Schedules: A variety of schedules available (all include one weekend day working).

**Next New Hire Training Class to begin tentatively Monday, November 11, 2024**

Training Requirement: Monday - Friday (9:00 a.m. - 5:00 p.m. EST) for the first 3-5 weeks. Must be able to attend ALL training. Work schedule will begin after training is completed. Training is paid and all computer equipment provided by AAA Club Alliance.

Do you have what it takes?

High School Diploma or equivalent

1-2 years of Dispatching experience or experience in a Call Center Environment.

Salesforce experience (preferred)

Reliable internet connection (no Wi-Fi or Satellite internet) must be able to hardwire into the router.

Ability to work overtime as needed and holidays as scheduled.

Must be responsible for maintaining a stable, secure and hard-wired internet connection throughout employment. Contact Center Associates are not authorized to utilize Wi-Fi as a means of internet connection.

Must be able to provide a work environment free from all disruptions and distractions. This includes a private area that prevents access to others during working hours, as well as prevents disruptions such as overly noisy pets or others within your home. Working remotely is not intended to serve as a substitute for child/dependent or adult/elder care.

What we can offer you:

The starting base compensation for this position is $12.58 to $24.14 hourly.  The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as geographic location.

Paid training starting day one

All computer equipment shipped directly to you

Shift differential offered for 2nd shift - 8% and 3rd shift - 12%

401(k) plan with company match up to 7%

Medical, Dental, Vision and Prescription coverage plus so much more

FREE AAA Premier Membership.

FREE Life Insurance.

Auto repair, travel, and merchandise discount

Tuition reimbursement

Dispatch Operations, Driver Support, Member Update, and Dispatch Case Worker Associates provide help in a fast-paced contact center environment contacting service providers to assist AAA Members who are in need of roadside assistance, respond to inquiries from AAA Members and service providers about the benefits of the AAA Membership products and resolve concerns in a timely manner.

Dispatchers also:

Answer inbound calls from members seeking updates for their AAA Roadside

Communicate to service providers information needed to provide timely assistance to AAA Members

Prioritize service requests based on various criteria.

Monitors the progression of roadside assistance requests and ensures documentation is thorough and accurate.

Participates in the resolution of service issues and member complaints.

Update members on progress.

#LI-Remote #US

 AAA Club Alliance (ACA) is an affirmative action - equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category: