Description We are offering a permanent employment opportunity for a Dispatcher in Richmond, Virginia. As a Dispatcher, you will provide top-notch customer service over the phone, manage and process customer orders and inquiries, and coordinate the dispatch of our service team. You will also have a strong focus on administrative tasks, ensuring smooth operations within the team. Responsibilities: • Provide high-quality customer service responding to inquiries and processing orders • Coordinate and dispatch the service team effectively • Maintain strong communication with customers and colleagues to manage correspondence • Leverage the 'About Time' system for administrative procedures • Answer inbound calls professionally and promptly • Handle billing functions accurately and efficiently • Troubleshoot and resolve customer service issues • Perform administrative assistance tasks as needed • Use 'Active Directory' for administrative office functions • Multitask effectively, managing various duties simultaneously. Requirements • Proficiency in using 'About Time' and Smart Sheets software • Strong ability to provide answers promptly and accurately • Experience in answering inbound calls in a detail oriented manner • Knowledge of billing functions and procedures • Excellent communication skills, both verbal and written • Proven customer service experience and ability to resolve customer service issues efficiently • Experience in providing administrative assistance • Familiarity with common administrative office tasks • Understanding of standard administrative procedures • Prior experience in dispatching, preferably in a similar industry • Knowledge and experience in using 'Active Directory' software TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .