About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.  Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ Dispatcher Overview: Dispatchers provide excellent customer service to both our passengers and our drivers.  The starting rate is $19.50/hour.Responsibilities: Managing run pullouts and openings and closing runs in the system Recording late pullouts, uncovered driver callouts, and closed routes  Working with service provider window dispatchers to pullout runs as scheduled and/or to obtain additional resources and capacity as needed  Pro-actively managing runs to maintain service performance standards  Reassigning trips between runs in a timely way, as needed  Assigning trips on the wait-list to runs far enough ahead for them to be performed on-time  Responding to driver requests for assistance  Managing incidents and accidents in accordance with established policies and procedures  Recoding denials if necessary Other duties as assignedQualifications: Education, Licensing, and Certifications: High school education or equivalent, such as GED, required. Skills and Knowledge Required: Previous dispatch experience required, and prior experience as a driver for paratransit operations may be beneficial  Excellent knowledge of service area streets, landmarks, and institutions, including all major trip generators and transfer points  Excellent knowledge of traffic patterns and their impact on paratransit operations  Excellent communication skills in person, over the phone, and on a two-way communication device  Strong computer skills with knowledge of Microsoft Office and paratransit scheduling software and the ability to learn new software   Ability to work flexible hours  Pre-Employment Requirements: Must submit to drug testing and a background check Physical Requirements: Must be able to work shifts or flexible work schedules as needed. 100% of work is accomplished indoors and in air conditioned or well-ventilated facilities Work is accomplished at a workstation or in a cubicle space equipped with a telephone, headset, and computer.  Work environments are generally noisy, and the employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.  For more information please visit our website at www.transdevna.com/careers 
  
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.  Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.  
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm 
Drug free workplace If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check