Dispatch Supervisor Assistant Assist the Dispatch Supervisors with administrative tasks and customer engagement  
to ensure that Transdev is meeting or exceeding our operational goals in dispatch  
and providing outstanding customer service.  
Essential Job Functions:  
Performance Monitoring: 
Monitor the performance of dispatchers and same day schedules. Work closely  
with the Dispatch Supervisors to identify and correct performance issues to  
ensure compliance with policies and procedures.  

Staff Development:  
Support the Dispatch Supervisors by fostering a positive working environment.  
Ensure that best practices in customer service and leadership are upheld.  
Communication and Conflict Resolution:  
Maintain regular communication with the Dispatchers and Dispatch Supervisors  
to ensure customer issues and requests are addressed promptly and  
acceptably. Use active listening skills to understand and resolve conflicts.  
Scheduling Assistance:  
Assist Dispatchers and Dispatch Supervisors in monitoring and addressing same  
day schedule adherence by working directly with customers via phone, chat and  
text to provide accurate ride information; identify and reschedule passengers  
who are a good fit for alternative transportation services. Ensure that passenger  
trips are correctly recorded and updated in Trapeze and communicated to the  
alternative vendors.  

Quality Assurance: Support the Dispatch Department in assuring the quality of  
dispatch operations. Monitor routes to identify and resolve performance  
issues. Provide EZ Pay account information like account balance, trip/activity  
details, and deposits as needed.  

Backup Support: Provide backup support for dispatch duties as needed without  
compromising primary administrative responsibilities.  
Continuous Improvement: Contribute to ongoing efforts to optimize dispatch  
operations, enhance service quality, and ensure compliance with relevant  
regulations and standards.  

Meeting Participation: Attend periodic meetings with stakeholders,  
representing the dispatch team and potentially taking the lead on meetings in  
the absence of the Dispatch Supervisors.  

Issue Escalation and Reporting: Proactively identify and escalate issues  
outside normal operating parameters to the Dispatch Supervisors, ensuring  
timely resolution and minimizing impact on service quality.  
Cross-departmental support: Assist other departments as needed,  
demonstrating flexibility and a collaborative spirit to ensure overall  
organizational success.  

Other Duties as Assigned  
Qualifications:  

Experience in dispatch and/or reservations.  
Strong administrative, organizational, conflict resolution, and communication  
skills.  
Ability to work closely with, and support both the Dispatch Supervisors and  
the Dispatchers in day-to-day operations.  
Proficiency in Microsoft Office and familiarity with paratransit scheduling  
software.  
Knowledge of the service area, traffic patterns, and paratransit operations.  
Essential Knowledge and Abilities:  

Ability to communicate clearly and concisely both verbally and in written  
form.  

Ability to work effectively and harmoniously in pressure situations with fellow  
employees, supervisors, dispatchers, and bus operators to attain the best  
possible transit service for customers.  

Knowledge of Trapeze preferred.  
Ability to operate standard office machines including, but not limited to copy  
machine, printers, scanner, computer, telephones.  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants:  Please Click Here for CA Employee Privacy Policy.