Join a team recognized for leadership, innovation and diversity

Make the Best You.

Working at Honeywell is not\njust about developing cool things. All our employees enjoy access to dynamic\ncareer opportunities across different fields and industries.

Honeywell offers\nemployees the opportunity to work on the world’s most exciting projects,\ntransforming the cities we live in, the buildings where we work, and the\nvehicles that move us.

Join\nus and Make an Impact.

We are currently seeking a Dispatch Specialist  to\njoin our Global Dispatch team in our in Bucharest office.  Reporting to the Dispatch Team Leader, your main\nresponsibility will be acting as first point of contact for customers and field\nservice professionals’ issues, being an interface between them and the rest of\nthe departments.


Key Responsibilities:

Call taking (external & internal customers)Email handling (external &internal customer) Case – Work Order – Service Appointment creation in Salesforce, depending on the issues specificity, after checking contract details and entitlementsService Appointment dispatch & re-scheduling for Field Service ProfessionalsField Service Professionals schedule monitoring (acceptance expiration, overlaps, rejected Service Appointments)Standard Operating Procedure creation & updateCustomer Portal cases monitoringMonitoring of Field Service Professionals generated casesWork Order managementSupports all local or global initiatives, making sure proper actions are taken as instructedRuns reports for customers and local administrative teams and takes needed actions

Key Experience & Capabilities:

Minimum college graduate. Bachelor’s degree preferredMinimum 1-year experience in Customer SupportEnglish – advanced level

Must be able to work in shifts:

Monday - Friday: 7:00 - 16:00, 9:00 - 18:00, 10:00 - 19:00, 12:30 - 21:30, 21:00 - 7:00

Weekend: 7:00 - 17:00, 21:00 - 7:00

Preferred:

Salesforce knowledge is nice to have but not mandatoryDetailed oriented, very good communication skills, good organizer, teamwork, multitasking, good reporting skills, customer orientedAdditional InformationJOB ID: HRD249067Category: Customer ExperienceLocation: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,RomaniaNonexemptGlobal (ALL)