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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

Looking to join a team in technology that is dynamic, fast paced and forward looking? Establish a new foundation in Business & Vendor Management in the Technology organization as the Director of Business and Vendor Management for Infrastructure. You will provide contractual, operational, and vendor relationship management across a broad spectrum of Technology products focused specifically on Technology infrastructure (e.g. telecom, networking, server, storage, data center solutions and other managed services).  

How will you make an impact in this role?

The key role for the Director of Infrastructure is to work with Technology vendors and/or internal partners in identifying, defining, and enforcing contractual elements and/or internal agreements. It is critical to hold the vendor partners accountable and ensure American Express teams and vendors align to established vendor engagement polices and standards and interagency guidelines. 

This is a newly established role, responsible for leading a small team with the opportunity for growth and enhancement of our vendor management oversight. The core functions of this position will include contract management, vendor relationship management, consulting and sourcing and managing vendor performance.  

Key Responsibilities

Establish and maintain positive relationships with Technology vendors and internal Technology partners at all levels Responsible for specific contract elements and relationship management of large vendor engagements in relation to vendors and/or relationship management with internal Technology partners

Support sourcing and negotiation by providing thought leadership and benchmarking to maximize commercial value on our contracts

Partner with our key Amex stakeholders to negotiate and adhere to contractual commitments and internal guidelines 

Drive optimal vendor performance across the portfolio by monitoring vendor performance against evaluation criteria defined within contracts and internal Technology partners

Address escalated vendor issues on behalf of Technology through a formal dispute resolution process from performance governance meetings

May be responsible for drafting standard contractual Technology vendor terms and conditions, in accordance with AXP’s global standards and in partnership with Global Supply Management

Partner with the General Counsel’s Office, Global Supply Management, Compliance and Security teams, as needed

Be proactive in driving business results

Minimum Qualifications

Bachelor’s Degree in related field required

Relevant work experience in contract management, procurement, vendor management, sourcing and/or third-party risk management

Supervisory/management experience including building a diverse and inclusive team

Capabilities to set an agenda, define what winning looks like with an Enterprise first mentality

Ability to influence without direct authority at all levels of the organization via verbal and written communication

Strong analytical, project management, business reporting, and problem-solving skills, with the ability to come to conclusions and make clear, concise recommendations based on findings

Demonstrated consultative skills – questioning, negotiating, listening

Ability to work on cross-functional teams in a matrix environment to deliver on common goals 

Understanding of the Technology industry. Experience in managing telecom and networking contracts is required 

Ability to lead a team to define detailed value-added requirements and success criteria, knowledge, and experience with the product lifecycle

Demonstrated ability to manage and act as an advocate of change

Ability to champion a learning culture to drive continuous improvements and standardization

Preferred Qualifications

Advanced degree preferred Experience managing a full spectrum of infrastructure contracts is preferred

Salary Range: $145,000.00 to $230,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.