**Posting Details** Position Information **Position/Classification Title** Student Housing Professional - Residential Life Officer **Working Title** Director - Residence Life **Position Number** 712750 **FLSA** Exempt **Appointment Type** Permanent - Full Time **Tenure Track** No **FTE** 1 = 40 hours/week, 12 months **If time limited, duration date** **Department Hiring Range** The salary is competitive and will be determined based on the candidate’s educational background, relevant experience, qualifications, and demonstrated expertise. **EEO-1 Category** Professionals **SOC Code** 39-9041 - Residential Advisors Position Overview **Be an Eagle - Where Purpose Takes Flight!** Are you ready to make an impact? At North Carolina Central University (https://www.nccu.edu/we-are-nccu) (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress. Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement. An opportunity awaits you at NCCU, where your purpose can take flight. Visit NCCU .edu . **Primary Function of Organizational Unit** Residential Life is responsible for providing a safe and supportive community for North Carolina Central University students through services, programs, and high-quality facilities focused on student success. **Primary Purpose of Position** The Director of Residential Life provides strategic leadership and vision for the Residential Life Department in alignment with the university’s mission and divisional strategic goals. This position fosters a safe, supportive, and developmentally enriching residential environment that enhances student success and contributes to the holistic development of students. By collaborating with campus and community partners, the Director ensures a high-quality residential experience while overseeing operations, policies, crisis response, and long-term planning for campus housing. **Required Knowledge, Skills, and Abilities** + Experience in data analysis and report generation using Microsoft Excel, including proficiency in spreadsheets, pivot tables, charts, and data visualization tools to support decision-making and operational efficiency. + Commitment to delivering exceptional customer service, with the ability to resolve student and parent concerns efficiently. + Must be knowledgeable of Association of College and University Housing Officers – International standards for residential programs. + Must be knowledgeable of Council for the Advancement of Standards in Higher Education standards for residential programs. **Minimum Education/Experience** + A minimum of 5 years progressive experience and a history of transformational leadership at a senior level in the area of + residential life at a mid to large scale higher educational institution with a diverse body of faculty, staff and students. + Masters degree in Higher Education or comparable academic discipline is required. + Experience with managing complex multi-million-dollar budgets. + Experience with living facility operations, capital planning, and facility maintenance. + Experience with program development, student development, and staff development. + Experience with business operations and revenue generating. + Experience with the development and implementation of Living Learning Communities. + Experience with managing P3 Residential projects + Preferred experience with Housing Management Systems (Housing Cloud, Mercury, etc) **Licenses or Certification required by Statute or Regulation** N/A **Equal Opportunity Employer** North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran. Primary Responsibilities and Duties **Function** Management & Administration **Describe the specific tasks and responsibilities related to the function.** + Provides leadership for all housing operations and summer conference occupancy processes, including housing deposits, applications, room selection, special accommodations, cancellations, and room changes. + Develops and implements strategic housing assignment systems that maximize occupancy, revenue generation, student satisfaction, and retention. + Establishes comprehensive policies and procedures aligned with university, divisional, and departmental goals, ensuring regular review and updates. + Leads crisis intervention strategies, ensuring prompt and effective response during and after critical incidents affecting residential students or facilities. + Collaborates with Facilities Management to develop short-term and long-term strategies for residence hall capital improvements, renovations, and facility enhancements to maintain high-quality living environments. + Maintains ongoing communication with key campus partners, including Campus Safety, Facilities, Housekeeping, New Student & Family Programs, Enrollment Management, and University College, to support student success, recruitment, and retention efforts. + Prepares detailed reports, assessments, and presentations on Residential Life programs, services, and operational effectiveness. + Performs other duties as assigned by senior leadership **Function** Supervision **Describe the specific tasks and responsibilities related to the function.** + Directly supervises professional and administrative staff, including Associate/Assistant Directors, Assignment Coordinator, Residential Life Coordinators, and administrative and tech support personnel. + Provides oversight and guidance to student staff, including Resident Assistants (RAs), Graduate Assistants, and desk assistants, ensuring they are well-trained and equipped to support students effectively. + Establishes performance goals, professional development plans, and evaluation processes to ensure staff effectiveness. + Develop, train and evaluate a strong leadership team committed to quality services, community development and an optimal learning environment. **Function** Business & Fiscal Management **Describe the specific tasks and responsibilities related to the function.** + Provides fiscal oversight and strategic budget management for Residential Life budget (approximately $16-18M), ensuring responsible stewardship of resources and alignment with university financial priorities. + Collaborates with Finance and Administration to ensure appropriate revenue generation strategies, including housing fees, occupancy optimization, and summer conference revenue streams. + Ensures compliance with university procurement, contracts, and financial policies related to residence hall operations and facility services. **Function** Other Duties as Assigned **Describe the specific tasks and responsibilities related to the function.** Other duties as assigned. Posting Detail Information **Posting Number** EPA03337P **Open Date** 03/14/2025 **Date desired for closing or initial review** **Close Date** 03/31/2025 **Open Until Filled** No **Date Position Available** **Special Instructions to Applicants** **Pre-Employment Requirements:** + You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. + **Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.** + Final candidates are subject to criminal background checks, and education/license verification prior to employment. + North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. **Employee Benefits available to** **NCCU** **permanent employees include the following and more:** + Accrued Vacation and Sick Leave + Community Service Leave + NC State – Health Benefits + NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more + 11-12 Paid Holidays + Teachers and State Employees Retirement System (TSERS) + Optional Supplemental Plans – 401k, 403b, 457b and 457 + Employee Assistance Program (EAP) + Campus Recreation Center Discount + University Bookstore Discount and more. **Applicant Documents** **Required Documents** 1. Resume/CV 2. Cover Letter 3. Unofficial Transcripts (official required from selected candidate) 4. List of References **Optional Documents** 1. DD-214 (Veterans Only) 2. NGB23A or NGB22/DD256 (National Guard Only) **Supplemental Questions** Required fields are indicated with an asterisk (*). 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