There’s something truly fun and exciting about Hilton Grand Vacations. This team drives us in making a positive impact and memorable experiences for our owners, team members and guests. The team Members are at the center of everything we do and it’s their talent, passion, and dedication that drives the success for all of us.
What will I be doing?
As a Director Point of Sale – Field Operations you would be responsible for carrying out your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
Work directly with the leaders to build effective POS Sales Organizations that are in line with corporate initiatives.
Create and implement effective POS package sales strategies and lead marketing operations staff toward achievement of sales objectives.
Run area, budget control, compensation programs and incentive planning. Prepare and meets/exceeds monthly, quarterly and annual area sales forecasts.
Recruit, hire and train new hires. Coordinate with Recruitment for all new hire training classes to ensure effective hiring, orientation and training. Complete weekly trainings for new hires.
Continues to develop current team members to maintain retention, provides continuous coaching to enhance their performance. Works with leaders of Marketing and team to build ongoing training for existing team members.
Implements goals and initiatives to assist with enhancing team productivity. Meet and achieve all budget package targets in market.
Provide leadership through effective communication of vision, active mentorship and development while comparing area sales results to goals and ensuring performance management when vital.
Provide supervision of area sales reps through field visits, observations and measurement of results to include monthly performance reviews.
Create and develop a motivated team environment in the field.
Ensure timely processing of team member schedules with a focus on strategy to enhance goals. Respond to team member inquiries regarding payroll, spiffs, and lead clean- up.
Ensure that all policies and procedures are maintained and upheld by all team members. Handle Employee relations with the assistance of the HRBP and leader.
Collaborate, coordinate and implement arrival/departure contact strategies with Director of Marketing.
Resolve customer service issues and ensuring customer concerns is being handled.
Lead Hotel Partnerships with work and guest services issues.
Discuss space and customer contact agreements with hotels/retail partners.
Use direct marketing contact management technology, web, data assets, communication channels, IT support and data integration opportunities.