Bring your experience to our growing Fortune 500 retail company and certified Great Place to Work! Burlington Stores is a nationally recognized retailer of high quality, branded merchandise at everyday low prices, with over 1000 stores in 45 states and Puerto Rico and we are in search of a Director of Store Process Engineering & Innovation. As an off-price retailer we generate more than $9B in sales through our nationwide network of stores.
The Director of Store Process Engineering & Innovation leads design and implementation of operational best practices for our stores from identifying opportunities for process improvement and simplification through to testing and implementing enhancements to deliver a best-in-class associate and customer experience. The role is responsible for delivering specific profit improvement targets and supporting sales growth across >1,000 Burlington stores in collaboration with Field, AP, IT, Supply Chain, and other functions. The right individual will be quantitatively minded, expert at process engineering, and comfortable problem solving strategically at scale and at detailed nuanced level on the store floor.
A Day in the Life:
Process improvement: Develop best practices to step change all operating areas of a store – back room, selling floor, fitting rooms, checkout, etc. Leverage industry knowledge/information and input from external partners. Collaborate with other teams to encode and implement the best practices such as Standard Operating Procedures (SOPs). Labor standards: Create and maintain engineered labor standards such that all processes have well defined expectations and quantifiable measures. Drive process consistency across the store network with flexibility for specific local conditions. Ensure process standards are always current as business and operating conditions change and new initiatives are implemented. Test and measure: Develop business cases, test plans, performance measurements, and rollout models to deliver process and tool changes at scale. Secure buy-in from stakeholders and resources from collaborators to drive investments and value for the business. Cross-functional collaboration: Engage closely with stores/field, Asset Protection, Supply Chain, HR, Finance, and other functions to define and solve for improvement opportunities. People development: Train, coach, and performance manage teams within the function and mentor individuals in related functions. Establish internal processes to foster professional growth and capability development to create a high-performing function.
You Come With:
Min 3-5 years of experience post advanced degree or 8-10 years post B.A. Leadership roles in strategic and analytical functions, e.g., Continuous Improvement, Process Engineering, Store Operations, Supply Chain, Strategy, Finance Proven experience in identifying and implementing operational best practices in a retail environment across different store sizes, operating models, and markets Experience in leading organizational change on a large scale, with a focus on measurement, standards, and best practices. Practical experience with executing improvements through Engineered Labor Standards and WorkForce Management (WFM) systems
Come join our team. You’re going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates are also eligible for paid time off, paid holidays and a 401(k) plan.
We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
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