Waldorf Astoria Hotels & Resorts is Hilton’s luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world\. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history\. Guests can expect True Waldorf Service from the moment they reserve their stay to the moment they leave the property doorstep\. Waldorf Astoria Maldives Ithaafushi made a wow debut in 2019 and is already recognized as one of the finest resorts in the world\. Sprawled across three islands, the resort is one of the most sizable in the Maldives\. It boasts the country’s largest spa, extensive recreation facilities and it’s the Maldives resort with the most culinary choices \(an impressive 11 specialty cuisine dining options\)\. Besides its 118 luxurious villas, the resort is also home to an exclusive offering: a private island, the largest in the country which is to be rented out in its entirety\. Once you get a glimpse of this one of its kind resort, you know you arrived to a sun\-soaked paradise\. Luxurious villas act as vast private indoor\-outdoor playgrounds, each featuring its own private pool\. Everywhere you look, from the standalone villa bathtub to the glass\-bottomed floors in the spa’s treatment pavilions, the azure water steals the show\. Are you ready to join our talented and dedicated team at Waldorf Astoria Maldives Ithaafushi and take your career to new heights? **What will I be doing?** The Director of Spa & Wellness is responsible for all day\-to\-day aspects of spa, Fitness Centre, Aqua Pool and retail operations including revenue goals, service delivery standards and people management\. The Director of Spa & Wellness will train and lead a team of talented Team Members, and drives our market positioning in offering cutting edge, luxury services to our guests\. The Director of Spa & Wellness is to effectively communicate and collaborate across departments and divisions to meet spa operational needs\. As the Director of Spa & Wellness, you will be responsible for performing the following tasks to the highest standards: + Adhere to the customer\-first purpose and promptly attend to customers’ needs\. + Communicate well with guests and colleagues\. + Be a positive influence, responsible and proactive in solving problems\. + Seize opportunities for self\-improvement by learning new skills\. + Flexible and responsive to changes in work requirements\. + Be a good team player, helping team members achieve team goals\. + ·Advise on departmental operating procedures and improvement of environmental facilities, etc\. + Maintain vigilance and sense of responsibility at all times\. + Ensure all facilities and equipment are operating well\. + Ensure guests have a comfortable and safe experience, and employees can work in a safe environment\. + Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times\. + Pay attention to the results of customer satisfaction and loyalty surveys, communicate effectively to team members and conduct training analysis according to the results\. + Adhere to Hilton service standards and service quality reviews\. + Assist in department trainings for new employees\. + Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently\. + Maintain a high level of cleanliness in work areas including the retail display area, reception area, linen rooms, tea rooms, massage rooms, wet area, outdoor swimming pools and fitness centres\. + Conduct monthly inventory checks and control inventory, ensuring that items are not kept for more than 3 months\. + Receive products at the receiving department when they arrive\. + Provide consistent service to guests, so that they enjoy pleasant, memorable and professional services\. + Ensure all emails are answered and followed up\. + Send confirmation letters to confirm massage treatments with guests\. + Prepare and ensure adequate tea and towels are ready for guests’ use\. + Make sure to maximize the use of the massage rooms and massage therapists\. + Rich experience in handling customer complaints to ensure their trust in the hotel\. + Read and update the message book of Massage Therapists and Receptionists to ensure that each employee signs for confirmation\. + Pay attention to malfunctioning equipment and follow up with its repair\. + Assist in the building and maintenance of an efficient team by taking an active interest in team members’ welfare, safety, training and development\. + Perform other reasonable duties as assigned\. + The Management reserves the right to make changes to this job description at its sole discretion and without advance notice\. **What are we looking for?** Director of Spa & Wellness serving Waldorf Astoria Maldives is always working on to ensure a great experience for our Guests\. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: + Experience in similar role with diversity of Spa, Fitness and Wellness related positions with good organizational skills + Has a keen understanding of spa KPIS and the ability to drive them + Passionate in delivering high quality service and exceeding customer expectation in a high volume, fast paced spa environment + Creative ability to assist with creation of marketing and customer service initiatives and a keen understanding of market trends + Excellent communication, interpersonal skills, administrative and computer skills + Candidate must have a good command of spoken and written English + Pays attention to details and have strong customer service skills\. + Mature, meticulous, resourceful, organized and able to work independently\. + Have impeccable follow\-through and “Can Do” attitude and mindset\. **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands\. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Spa, Health Club, Recreation_ **Title:** _Director of Spa & Wellness \- Waldorf Astoria Maldives Ithaafushi_ **Location:** _null_ **Requisition ID:** _HOT0BAY9_ **EOE/AA/Disabled/Veterans**