The Spa Director is responsible for the overall management and operation of the Spa, Salon, Fitness center, and Holistic Healing Center, ensuring all departments deliver exceptional guest experiences that align with the resort's luxury brand standards. The ideal candidate will have a passion for wellness and a proven track record of leading high-performing spa teams. 

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

Building Trust & Serving Associates:

You’ll need to provide associates with the tools, information, and support necessary to do their jobs with excellence. 

Lead by example. At Nemacolin this means always following the policies and procedures, acting in respectful, inclusive ways at all times, and taking a sense of ownership for all aspects of the operation. Hire qualified, mission driven team members. Set specific, measurable expectations. Give specific, measurable, timely feedback-both reinforcing and corrective. Develop staff through ongoing training and support. Model and foster open communication by ensuring team members have information, input, and influence. Schedule staff in a way that balances the organizational (guest) needs and the associate’s individual needs. Care for the guests, staff, and self safely and appropriately. Collaborate and help out team members at levels.

Producing Excellence:

You’ll responsibly manage areas that positively and negatively impact the bottom line while creating Real Life Magic for our guests.

Oversee all aspects of the Spa operation through team management, innovative service menu development, purchasing, receiving, storage, inventory, facility and equipment maintenance. In coordination with the Director of Retail, oversee inventory and daily operation of the Spa retail outlet. Ensure that services are consistently high quality, personalized to the guest, executed with precision and heart, in both a timely manner and tranquil environment. Oversee the spa's budget, including revenue generation, cost control, and profitability. Plan and execute promotional events that attract and retain spa guests. Negotiate and manage relationships with spa product and equipment vendors. Keep everyone safe through the highest compliance with all safety and sanitation procedures and regulations as well as immediately correcting or reporting any disrespectful actions, safety hazards, or unsafe practices. Maintain our spa facility: ensure daily cleaning and sanitation occurs and regular preventive maintenance is scheduled and executed.  Report issues immediately.

Improve Continually:

Today’s innovations drive tomorrow’s success.

Assess efficiency and effectiveness and work to improve both. Learn from our mistakes. Evolve the spa menu to reflect guest preferences, requests, and cutting-edge therapies. Other job duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Bachelor’s degree in business management or related field and five (5) years’ experience in Spa Management or an equivalent combination of formal training, education and experience which demonstrates the ability to perform all duties of the position. Knowledge of the management and operations of a world-class spa. Bachelor’s degree in business management or related field and five (5) years’ experience in Spa Management or an equivalent combination of formal training, education and experience which demonstrates the ability to perform all duties of the position. Knowledge of the management and operations of a world-class spa. A respectful, inclusive people-centered, solution-oriented mindset. Knowledge of spa menu creation, production, and inventory controls. Knowledge of each aspect of the spa, salon, and holistic healing center services. Ability to work in a team and share responsibilities and duties. Ability to work with grace under pressure. Ability to be a friendly, empathic, and adept communicator. Ability to resolve interpersonal conflict in a straightforward and timely manner. Ability to gracefully accept and respond to feedback. Ability to set priorities, be organized, and be a self-starter. Ability to navigate technology efficiently. Ability to be flexible regarding work schedule. While we strive to ensure our team members have work-life balance, a minimum of 2 days of a week, and a regular schedule, occasionally this position will demand something different including the potential for working evenings/nights, early mornings, weekends, and/or holidays.

 

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be required by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.