San Francisco Hotel
Amidst the breathtaking views that can be found in any corner of the city, San Francisco has something for everyone. You will find a vibrant culture full of art, historical landmarks, museums, world-class restaurants (including a few gourmet food trucks), music festivals, community fairs and championship-caliber sports teams. In just seven square miles, this coastal city packs in a lot and right in the hustle and bustle of it all is the four-star Omni San Francisco Hotel; an ideal destination for guests and associates alike.
The associates at the Omni San Francisco Hotel establish challenging and motivating careers as they receive training and mentoring from a hotel that consistently holds rank at the top of guest service scores. With low turnover, a familial setting and a commitment to development evidenced by its internal promotion rate, the Omni San Francisco Hotel is the perfect place to jumpstart your career. If you seek empowerment, recognition and a diligence to provide superior service, the Omni San Francisco Hotel could be everything you have been looking for.
Job DescriptionOmni Hotels & Resorts is seeking a dynamic Sales & Marketing Leader who brings strong leadership and revenue-focused hotel experience, and is interested in joining an industry leading company. Based in San Francisco, California you will engage in leading a team of senior sales associates responsible for account development, as well as the Catering, Convention Services disciplines. If you are goal oriented, energetic, and have previous leadership experience, then we'd love to speak with you about joining the best hotel in San Francisco!
The purpose of this position is to develop and execute strategic sales and marketing plans to generate and optimize overall revenues, through marketing, sales, promotion, advertising and public relations that will impact positively on the resort resulting in a profitable return on the investment. This leader will motivate and support the sales, convention services, and catering teams to maximize revenues and margins. This and maintain positive interdepartmental communications with other disciplines throughout the property. This role contributes to the overall direction of the hotel and effectively manages all sales and marketing expenses while exceeding overall budgeted revenues and RevPAR goals.
ResponsibilitiesEssential Functions:
Manage experienced and successful sales teamImplement and maintain Omni brand standardsEmphasis on exceeding established group rate guidelinesDevelop, maintain and implement strategies/action plans to generate revenues for the HotelMotivate productivity of all sales staff through leadership, development and supportDevelop, maintain and implement creative and successful packages to fill identified need periods in all segmentsActive solicitation of key accounts to generate direct salesIf needed maintain Sales Team's focus on a Proactive solicitation environmentAssist in the achievement of overall Food and Beverage revenueDesign and leverage all advertising and public relations opportunitiesDevelop, maintain and implement the budgeting and forecasting processEffectively control all marketing expenses to insure optimum operating profitEnsure that all administrative procedures are in place and functioning effectivelyEnsure that all required reports are completed on a timely basisPromote high visibility of Hotel through active involvement in city activities, industry associations and trade showsProvide proper collateral and information vehicles to keep customers informed an updated on the HotelEnsure a challenging and exciting environment to encourage full career development and personal growthSupport and promote all Corporate programs to increase customer awareness of Omni Hotels & Resorts and ensure that the customer receives the appropriate benefits of each programThrough the Convention Services Department, maintain product and assure the protection and cleanliness of the owner's physical assetsEnjoy the Hospitality business, be able to effectively communicate expectations to the team while creating a challenging but fun work environmentAlways looking for ways to encourage, support and assist the team; setting up the team for success each day to drive the greatest possible resultsUnderstand and contribute in overall revenue management initiatives and strategies to ensure we are maximizing every revenue opportunityBusiness Planning
Uses resources and data to develop strategic plans to sell segments. These plans will incorporate both customer expectations and company’s goals relative to revenueUnderstands Omni Hotels & Resorts sales and business processes, supports corporate and property goals and contributes the enhancement of customer valueDevelops and executes tactical sales processes that support the Hotel’s strategic planOrganizes activities and resources in a manner that maximizes productivity and efficiencyFocuses on personal sales efforts to achieve maximum revenue return from Key AccountsMonitors achievement objectives and goals for the Hotel and takes appropriate action to correct shortfalls versus the strategic planPrepare and manage annual budgets for travel and other business expenseGrow relationships at the appropriate levels, both internally and externally that enable the development and advancement of sales initiativesLeadership
The ability to successfully lead sales & marketing efforts to increase overall revenueSeek input and opinions from all relevant parties. Secures all facts prior to making decisionsCan accurately recognize the strengths / limitations of othersAccepts leadership responsibilities by modeling proper selling techniques, effective development of others and commitment to industry and personal developmentCommunication
Develops effective presentation (orally and written) where ideas, opinions, recommendations and conclusions are understoodMaintains communication with Key Accounts. Understands Hotel performance, customer issues and trendsClearly articulates vision, goals, initiatives and expectations for the HotelPromotes and provides leadership in fostering property sales / national sales synergies QualificationsBasic Skills & Requirements
Account Planning Skills. Identifying and understanding account potential and the ability to set mutual Omni / Customer expectationsManagement of the customer decision and relationship processAbility to communicate issues and concerns at all level of the organizationAbility to direct and lead activities through internal and external resourcesStrong interpersonal skills and the ability to work in a team-oriented environmentBusiness planning skills and budget management skillsAbility to scan and assess the competitive arena as it relates to region and segment to refine / improve customer value propositionCreative and strategic skillsAbility to manage multiple priorities and reprioritize when necessaryFinancial analysis skills. Ties strategies and planned actions and resultsStrong statistical analysis and business case developmentCommunication skills including group presentations, written and oralTeam management skills including participation, engages in difficult issues, and effectively influences non-direct reportsStrong understanding and expertise in the sales & marketing processQualifications
Must have Director of Sales & Marketing Experience in a luxury hotel/resort Must have a minimum of 3 years of senior sales and/or marketing leadership experience managing more than 10 employeesCollege degree or equivalent experienceProficient in use of Excel, Word and access database tools.
Pay Range: $153,753 - $187,568
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.