WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE

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We are looking for an enthusiastic and passionate Director of Rooms to join our team at Hilton London Metropole. Now is an exciting moment to join the team as the hotel has completed a transformational refurbishment in 2022, updating its Bedrooms, Public Areas and Meeting Space, setting us well on our way to becoming Europe's Leading Conference & Event's Hotel!

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Hilton London Metropole is the largest Hilton outside of the US, boasting 1,100 bedrooms, four unique restaurants and bars, a brand new Executive Wing with a stunning lounge and spacious suites and 35+ meeting rooms, including three ballrooms with capacity for over 1,350 guests. Fancy taking a closer look at our brand new hotel? Check out our socials:

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Instagram: https://www.instagram.com/hiltonlondonmet/?hl=en

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Linkedin: https://www.linkedin.com/company/hilton-london-metrople/

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Competitive salary based on experience

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A WORLD OF REWARDS

\n\nSmart Uniforms provided and laundered\nFree, healthy and high quality meals when on duty\nGrow your Career ! \nPersonal Development programmes designed to support you at every step of your career \nA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)\nTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)\nTeam Member Referral Program\nDiscounted dental and health cover\nHigh street discounts: with Perks at Work\nDiscounted car park\nHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)\nModern and inclusive Team Member’s areas\n\n

A Director of Rooms  is responsible for overseeing all Rooms Division operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

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What will I be doing?

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As a Director of Rooms ,you are responsible for overseeing all Rooms Division operations to deliver an excellent Guest and Member experience. A Director of Rooms, will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

\n\nOversee Rooms Division operations including, but not limited, to Concierge, Reception, and Housekeeping\nEvaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement\nOperate within departmental budgets through effective stock and cost controls and well managed schedules\nSet departmental targets and objectives, work schedules, budgets, and policies and procedures\nMonitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork\nEnsure team members have an up-to-date knowledge of all room categories and amenities\nMaintain good communication and work relationships in all hotel areas and with external customers and suppliers\nEnsure staffing levels cover business demands\nEnsure ongoing training\nEnsure communication meetings are conducted and post-meeting minutes generated\nRecruit, manage, train and develop the Room Division team\nContribute to succession planning within the hotel and company\nEnsure team members comply with hotel security, fire regulations and all health and safety legislation\nProficient in property management systems\nAssist other departments wherever necessary\nEnsure the department adhere to Hilton policies and procedures\nEnsure competence of HHonors loyalty programme and ensure compliance\n\n

What are we looking for?

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A Director of Rooms serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nRooms Management/Front Office Management experience in the hotel/leisure/retail sector in a similar capacity\nStrong leadership skills to manage and motivate the team\nExcellent organisational and planning skills\nExcellent communication skills\nGood financial awareness\nAccountable and resilient\nAbility to work under pressure\nFlexibility to respond to a range of different work situations\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nWould prefer Hilton experience\nDegree in related field\nFamiliar with Property Management Systems\n\n

EVERY JOB MAKES THE STAY.

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At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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