Director of Operations & Infrastructure

 

EAC Network, a not-for-profit social service agency that empowers, assists, and cares for 62,888 people in need through 100 programs across Long Island and NYC, seeks a Director of Operations & Infrastructure to work full time for the Administration.

The Director of Operations & Infrastructure position is an exempt position at a salary off $100,000-$110,000 annually. This is an hybrid schedule of Monday-Friday 9AM-5PM and office is located in Garden City, NY. The role reports to the Chief Human Resources Officer.

 

Comprehensive benefits package includes:

Medical Dental 401K Vision Very generous Paid Time Off (PTO) & More.

 

Primary Purpose of Job:

The Director of Operations is responsible for overseeing and optimizing the operational functions at EAC Network’s 35 locations. This role will manage facilities & fleet, external IT vendors, procurement, and insurance portfolio, ensuring smooth day-to-day operations while supporting the agency's mission to deliver high-quality services to clients.

 

Measurable Objectives:

 Develop an asset management system to track technology, facility, and fleet assets, ensuring accurate inventory and lifecycle management. Lead a smooth implementation to new IT vendor by end of Quarter 1 Collaborate with HR to implement a standardized safety program across all locations by the end of Q3, achieving a 20% reduction in incident reports within the first year.

 

Principal Duties & Responsibilities:

Facilities, Safety, Fleet Management Oversee the Facilities and Fleet Manager in maintaining all 35 locations, ensuring they are safe, functional, and compliant with regulations. Develop and implement strategies for facility optimization, including space utilization and energy efficiency. Manage capital improvement projects and renovations across all locations. Oversee Capital needs assessment and asset management tracking, ensuring effective planning, budgeting, and optimization of resources to support long-term operational goals. Maintain and track agency leases and contracts for space, telephones, maintenance, and other services to ensure compliance and renewals are managed efficiently. Ensure proper maintenance and management of the agency's vehicle fleet. Work with HR to create and implement a safety plan across all locations. Information Technology Manage relationships with external IT vendors to ensure reliable and secure technology infrastructure across all locations. Collaborate with IT partners to develop and implement technology strategies that support the agency's operational needs. Oversee IT projects, including system upgrades, software implementations, and cybersecurity initiatives. Procurement Develop and implement procurement strategies aligned with the agency's goals and budget constraints. Oversee the entire procurement process, including needs assessment, vendor selection, and contract negotiation Establish and maintain relationships with vendors and suppliers to ensure cost-effective and high-quality goods and services. Implement and manage a vendor evaluation system to assess supplier performance and maintain quality standards. Ensure compliance with all relevant procurement laws, MWBE regulations, and agency policies. Collaborate with program directors to identify procurement needs and develop specifications for goods and services. Implement cost-saving measures and identify opportunities for bulk purchasing across the agency's 35 locations. Insurance and Risk Management Manage the agency's insurance portfolio, ensuring adequate coverage for all locations and operations. Conduct regular risk assessments and implement risk mitigation strategies. Ensure compliance with insurance requirements for all contracts and leases. Develop and implement policies and procedures to standardize operations across all locations. Identify opportunities for process improvement and cost reduction. Ensure compliance with all relevant laws, regulations, and agency policies. Other duties as assigned.

 

Knowledge, Skills, & Abilities Required:

Minimum of 5 years of experience in operations and infrastructure management, with at least 2 years in a leadership role. Experience managing multi-site operations, preferably in a social services or nonprofit environment. Strong knowledge of facilities management, IT systems, and insurance/risk management. Excellent leadership and team management skills. Strong analytical and problem-solving abilities. Exceptional communication and interpersonal skills. Proficiency in project management and financial analysis. Strategic Thinking: Ability to develop and implement long-term operational strategies. Adaptability: Flexibility to manage changing priorities and emerging challenges. Decision Making: Capacity to make sound decisions based on data and analysis. Collaboration: Skill in working effectively with diverse stakeholders and teams. Innovation: Ability to identify and implement innovative solutions to operational challenges.