Director of Operations & Infrastructure - Administration Job Details Job Location 99 Quentin Roosevelt Blvd Suite 200, Garden City, NY, 11530 - Garden City, NY Position Type Full Time Salary Range $100,000.00 - $110,000.00 Salary Travel Percentage Up to 25% Job Category Human Service Director of Operations & Infrastructure EAC Network, a not-for-profit social service agency that empowers, assists, and cares for 62,888 people in need through 100 programs across Long Island and NYC, seeks a Director of Operations & Infrastructure to work full time for the Administration. The Director of Operations & Infrastructure position is an exempt position at a salary off $100,000-$110,000 annually. This is an hybrid schedule of Monday-Friday 9AM-5PM and office is located in Garden City, NY. The role reports to the Chief Human Resources Officer. Comprehensive benefits package includes: + Medical + Dental + 401K + Vision + Very generous Paid Time Off (PTO) & More. Primary Purpose of Job: The Director of Operations is responsible for overseeing and optimizing the operational functions at EAC Network’s 35 locations. This role will manage facilities & fleet, external IT vendors, procurement, and insurance portfolio, ensuring smooth day-to-day operations while supporting the agency's mission to deliver high-quality services to clients. Measurable Objectives: + Develop an asset management system to track technology, facility, and fleet assets, ensuring accurate inventory and lifecycle management. + Lead a smooth implementation to new IT vendor by end of Quarter 1 + Collaborate with HR to implement a standardized safety program across all locations by the end of Q3, achieving a 20% reduction in incident reports within the first year. Principal Duties & Responsibilities: + Facilities, Safety, Fleet Management + Oversee the Facilities and Fleet Manager in maintaining all 35 locations, ensuring they are safe, functional, and compliant with regulations. + Develop and implement strategies for facility optimization, including space utilization and energy efficiency. + Manage capital improvement projects and renovations across all locations. + Oversee Capital needs assessment and asset management tracking, ensuring effective planning, budgeting, and optimization of resources to support long-term operational goals. + Maintain and track agency leases and contracts for space, telephones, maintenance, and other services to ensure compliance and renewals are managed efficiently. + Ensure proper maintenance and management of the agency's vehicle fleet. + Work with HR to create and implement a safety plan across all locations. + Information Technology + Manage relationships with external IT vendors to ensure reliable and secure technology infrastructure across all locations. + Collaborate with IT partners to develop and implement technology strategies that support the agency's operational needs. + Oversee IT projects, including system upgrades, software implementations, and cybersecurity initiatives. + Procurement + Develop and implement procurement strategies aligned with the agency's goals and budget constraints. + Oversee the entire procurement process, including needs assessment, vendor selection, and contract negotiation + Establish and maintain relationships with vendors and suppliers to ensure cost-effective and high-quality goods and services. + Implement and manage a vendor evaluation system to assess supplier performance and maintain quality standards. + Ensure compliance with all relevant procurement laws, MWBE regulations, and agency policies. + Collaborate with program directors to identify procurement needs and develop specifications for goods and services. + Implement cost-saving measures and identify opportunities for bulk purchasing across the agency's 35 locations. + Insurance and Risk Management + Manage the agency's insurance portfolio, ensuring adequate coverage for all locations and operations. + Conduct regular risk assessments and implement risk mitigation strategies. + Ensure compliance with insurance requirements for all contracts and leases. + Develop and implement policies and procedures to standardize operations across all locations. + Identify opportunities for process improvement and cost reduction. + Ensure compliance with all relevant laws, regulations, and agency policies. + Other duties as assigned. Knowledge, Skills, & Abilities Required: + Minimum of 5 years of experience in operations and infrastructure management, with at least 2 years in a leadership role. + Experience managing multi-site operations, preferably in a social services or nonprofit environment. + Strong knowledge of facilities management, IT systems, and insurance/risk management. + Excellent leadership and team management skills. + Strong analytical and problem-solving abilities. + Exceptional communication and interpersonal skills. + Proficiency in project management and financial analysis. + Strategic Thinking: Ability to develop and implement long-term operational strategies. + Adaptability: Flexibility to manage changing priorities and emerging challenges. + Decision Making: Capacity to make sound decisions based on data and analysis. + Collaboration: Skill in working effectively with diverse stakeholders and teams. + Innovation: Ability to identify and implement innovative solutions to operational challenges.