Company Description

NH Bentota Ceysands Resort offers comforting familiarity based on three main pillars – value for money, the best location, and service with a human touch – making stays always a pleasure, time after time.

Job Description

Director of Operations

We’re looking for an experienced and dynamic Hotel Director of Operations to lead and oversee the day-to-day operations of our hotel. As the Hotel Director of Operations, you will play a crucial role in ensuring the smooth and efficient functioning of various departments, providing exceptional guest experiences, and maintaining high standards of service.

The ideal candidate should have strong leadership skills, a strategic mindset, and a deep understanding of hotel management.

 

Responsibilities

Oversee and coordinate daily hotel operations to ensure a seamless guest experience.Develop and implement operational policies and procedures to enhance efficiency and service quality.Work with the General Manager to create KPI reporting to share with and guide managers in decision making.Collaborate with department heads, including front desk, housekeeping, and food and beverage, to optimize workflows.Work collaboratively with Executive team to execute quarterly plans.Monitor and analyze guest satisfaction surveys and reviews, implementing improvements as needed.Manage and optimize hotel budgets, controlling expenses and maximizing revenue.Train, motivate, and lead a diverse team to deliver exceptional service and uphold brand standards.Identify and Implement training needs.Continuously pursue personal growth and the growth of your team with the support of the company.Ensure compliance with all health and safety regulations, conducting regular inspections.Develop and maintain positive relationships with vendors, suppliers, and local businesses.Handle guest concerns and complaints with professionalism and a commitment to resolution.Stay informed about industry trends and best practices to drive continuous improvement.

QualificationsBachelor's degree in Hotel Management, Business Administration, or a related field.Proven experience in hotel operations management, with a track record of successful leadership.Strong analytical and problem-solving skills.Calm personality.Rebranding experience of Food & Beverage.International experience.Excellent communication and interpersonal abilities.Proficiency in hotel management software and Microsoft Office applicationsDemonstrated ability to drive revenue growth and optimize operational efficiency.Leadership and team management skills, fostering a positive and collaborative work environment.Knowledge of health and safety regulations and best practices.Flexibility to work irregular hours, weekends, and holidays as needed.Commitment to delivering exceptional guest experiences and maintaining high standards of service.Preferable Sri Lankan Citizen.