HomeServe, year after year named a certified Great Place to Work, provides emergency repair plans which are like roadside assistance for your home. Our vision is to become the first place people turn to for home repairs. With more than 1,800 employees in the US, our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe serves millions of customers in the US, Canada, UK, France, Spain and Japan.  Come see why you should work for HomeServe!

The Director of HVAC Sales for HomeServe’s Energy Services division will be responsible for leading and delivering revenue goals within the HSES/UGI (Company) businesses while delivering on our commitment to an exceptional installation customer experience. The role is responsible for developing staff, processes, systems, tools, dashboards and metrics, business planning, initiatives and programs that will optimize sales and installations and provide the discipline for increases in sales force and installer productivity. 

Responsibilities:

Growth and Customer Focus:

Supporting the HSES/UGI (Companies) GM’s and Directors responsible for overall sales performance. Dotted Line support to 25+ Comfort Advisors within the Company.  Will work through local GMs/Sales Managers to influence, train, and develop Comfort Advisors.  Will lead initiatives across the Company including financing, leasing, sales training, sales processes, and utilization of the systems available, including Salesforce. Support the use of technology and metrics for developing performance of CSR’s and will help influence booking rates favorably across the Company. Support and drive relationships with distribution partners and supply houses. Strong interaction with Marketing and other functions within the organization to leverage full scope of organizational capabilities to deliver an outstanding sales and installation experience to customers. Active participation and joint ownership of new product development and roadmap/portfolio discussions to provide customer/industry perspective and voice of sales to organization. A major new initiative will be to lead the development and introduction of the HomeServe Advantage Leasing Program.

Leadership:

Facilitates training and ensures support resources are in place to develop Comfort Advisors capable of selling the full scope of offerings available. Builds and fosters a team environment within and across the Company. Solicits support from and communicates effectively with internal staff.

 Operational Excellence:

Own sales and installation performance metrics and dashboards for monthly operating review. Drive increased proficiency with HVAC applications/ tools across the sales teams. Through the deployment of an effective management systems, drive accountability with the GM’s regarding sales & installation results.

 Strategy & Planning:

Development and execution of multi-year sales strategy to meet business objectives. Ensuring sales & install model implementation with clear roles & responsibilities throughout the Company. Highly engaged leadership role in business reviews, cross functional meetings to drive business objectives, e.g., monthly operating reviews, sales & operations planning, etc. Understanding of how market dynamics and industry trends may affect business needs. Key contributor to annual financial plan and 5-year strategic planning process. With GM’s/Directors, manages the sales staffing plan for each of the Company locations. Work with HR and Talent Acquisition team to recruit, hire, and retain sales and sales support staff to plan.

 Performance Management:

Manage annual sales quota process, aligned with business operating plans. Revenue Performance: Support GM’s/ Directors in delivering monthly, quarterly, and annual revenues by depot. Drive process excellence and productivity across the Company depots. Determine key performance indicators for HVAC sales & installation processes to drive process improvement. Drive pipeline management and forecasting support.

Qualifications:

Five to eight years of progressive sales and operational leadership experience in HVAC business, or similar site-delivered home service. Bachelor's Degree or equivalent in experience. Experience deploying strong sales operations capabilities and installation strategies across an HVAC organization. Exceptional collaboration skills and ability to influence peers and team members outside reporting line. Strong planning, problem solving, project management, negotiation and decision-making skills. Highly organized and process focused, able to clearly prioritize and effectively manage multiple tasks and projects and implement sustainable processes. Strong written and verbal communication skills with the ability to present, influence and manage stakeholder interests at all levels of management and staff across the Company depots. Experience in using CRM tools and managing sales processes using CRM tools. Proficient in Microsoft Office especially Excel & PowerPoint. The job requires up to 60% travel.

In Return We Offer:

Competitive compensation; base salary with bonus Company vehicle; gas card and maintenance provided Excellent benefits including generous medical, vision, dental and life & disability insurance 401(k) plan with a company match Your choice of 2 company provided home warranties (for homeowners). Career development and advancement opportunities 

HomeServe USA is an equal opportunity employer.

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