Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description At the La Quinta Resort and Club we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the La Quinta Resort and Club can mean for you! Overview What a GREAT opportunity! We are looking for a highly motivated, customer focused leader to join our leadership team as Director of Front Office Operations for the unique and beautiful La Quinta Resort & Club. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. In collaboration with the General Manager, the Director of Front Office Operations will lead the Front Office team (Front Desk, PBX and Bell Services) to provide exceptional service to our guests. This person will maintain established quality standards, lead the training efforts to influence the company culture and the drive to maintain service standards. This position has influence of long range goals and planning. If you have experience leading a successful Front Officre Operations team, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. What will I be doing? You will oversee the Front Office operations to lead the team in helping guests discover their “Wanderlust” experience You will be the leader of the Service Culture You will develop and mentor a leadership team You will ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates. You will lead the team to ensure revenue maximization and accurate forecasting of occupancy. Participates in Revenue Optimization Committee (ROC) meetings You will lead by example to ensure all guest interactions are handled in a professional manner. Provide exceptional customer service by being engaging and taking sincere interest Help to resolve problems and “WOW” guests through recovery when things aren’t quite right Works closely with the hotel teams to communicate and coordinate the day Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information Benefits of this Opportunity: Career advancement opportunities You will develop and mentor the Front Office leadership team Incremental increases of hourly rate Responsibility for scheduling front desk staff A voice in management decisions Participation in the hiring process The capacity to improve the business Additional Responsibilities: Understand and possess all the necessary skills relative to all of the jobs that you are responsible to train Handle the interviewing and hiring of all front desk, bell service and pbx personnel Prepare front desk schedules in accordance with staffing guidelines Assist in labor management; provide supervision according to the productivity standards of our hotel and our company. Complete the training and certification of all front desk, bellperson, and pbx personnel Attend all required meetings Review the job performance of all staff within Pyramid Guidelines Conduct necessary meetings and ongoing training Maintain the condition of your area and equipment Insure that you are in accordance with all Pyramid Hotels accounting standards Follow all standards set forth by the hotel and the company General Duties As a Director of Front Office Operations, your job is to supervise the front desk staff, guest service representatives (bell service staff), PBX operators. You will also be expected to communicate on a daily basis with the night audit manager. Qualifications The Qualities Necessary to Succeed: At least 3-5 years of hospitality experience is required. College degree or equivalent combination of education training or experience that provides the required knowledge, skills and abilities is required. Hilton Brand experience a plus. Effective communication The desire and ability to learn and advance A flexible schedule Compensation Range The compensation for this position is $85,000.00/Yr. - $98,000.00/Yr. based on qualifications and experience.