The Director of Digital Strategy is a pivotal role focused on crafting and executing comprehensive digital strategies to enhance customer acquisition and engagement. This position involves translating business needs into targeted digital experiences by segment and sub-segment, aiming to boost growth while reducing costs. The director collaborates closely with segment stakeholders, product management, technology, and marketing teams to implement and optimize digital solutions that meet customer needs and drive sales. A key responsibility is to define and utilize measurement benchmarks and KPIs to monitor the effectiveness of digital programs, ensuring continuous performance improvement and alignment with business objectives.

The role requires a strategic thinker with a deep understanding of ecommerce, digital marketing, and technology trends, capable of synthesizing data into actionable strategies. The director must effectively manage relationships with key stakeholders, facilitating communication and collaboration to identify commonalities and define scalable enterprise solutions. This includes developing and managing project timelines, roadmaps, and business cases, as well as advising senior stakeholders to ensure project success. With a commitment to diversity and equal opportunity, the director will operate in a global context, leveraging diverse perspectives to drive digital transformation and achieve business goals.

About the Role 
In this opportunity as Director of Digital Strategy, you will

Develop global digital strategies in partnership with segment stakeholders, tech teams, and digital team; leverage internal data, stakeholder input, business priorities and industry best practicesCollaborate closely with product management, technology, marketing, and segment digital teams to build, launch, operate and optimize digital solutionsDefine measurement benchmarks and utilize metrics to be used in driving, defining, and prioritizing project goals and solutions as well as measuring the ongoing success and optimizationDevelop and manage project timelines, roadmaps, milestones, business cases and accountabilitiesCreate and manage relationships with key business stakeholders to develop strategy and support build and operate phases in a consulting capacityManage meetings with senior stakeholders; advise stakeholders at all levels to ensure project success including post-project review sessions for lessons learned and process improvementsFacilitate communication and collaboration across the businesses to identify commonalities in strategies and identifying and defining extensible enterprise solutions where applicableDefine, refine, and communicate the company-wide digital strategy to stakeholders of all levels

Key deliverables:

Holistic digital strategy by segment, sub-segment that will drive increased salesSuccessful new journey, experience, product, feature enhancement initiatives for priority segmentsDefined KPIs to measure impact of new digital programs and strategies

About You 
You're a fit for the role of Director of Digital Strategy if your background includes: 

10 - 12+ years of experience required, with demonstrated abilities and accomplishments in the online space in ecommerce, digital marketing, and/or technology Bachelors degree requiredExperience in audience segmentation and targetingStrong strategic thinker able to synthesize large amounts of data into digestible, practical strategies & tacticsDigital-savvy and informed on innovations, trends and technologies in the digital space; expert understanding of the best approach to implement new strategies that impact outcomes and drive digital transformationsDeep experience in creation, execution of online and mobile strategies, and growing/operating online platformData-driven decision-maker, with strong analytical skills and experience driving the creation of KPIs for senior executivesOpen-minded individual with flexible, open operating style, and a natural consultative approach that gains the trust and respect of individuals at all levelsExcellent verbal and written communication skills; detail orientation and excellent follow-throughStrong cross-functional team management skills; ability to manage multiple projects and priorities at onceAbility to present to and influence senior leadership team

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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.
For any eligible US locations, unless otherwise noted, the base compensation range for this role is $135,800 - $252,200.
This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.