**Additional Information** **Job Number** 25033321 **Job Category** Food and Beverage & Culinary **Location** The Ritz-Carlton Guangzhou, 3 Xing An Road, Pearl River New City, Tianhe District, Guangzhou, Guangdong, China, 510623VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Guangzhou%2C%203%20Xing%20An%20Road%2C%20Pearl%20River%20New%20City%2C%20Tianhe%20District%2C%20Guangzhou%2C%20Guangdong%2C%20China%2C%20510623) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **JOB SUMMARY** Located in the center of Pearl River New City, The Ritz Carlton, Guangzhou is a luxury destination in the Southern China hub. Distinctive services and facilities include 350 guest rooms and 91 Residence, with the Club Lounge and suites and guest rooms newly renovated, as well as five restaurants and lounges, including the signature Cantonese restaurant, Lai Heen, which has received one Michelin star for the sixth consecutive year and one Diamond Black Pearl, renowned for its exquisite Cantonese cuisine. The Ritz Carlton, Guangzhou is honored to have received the Forbes Travel Guide Five Star Award for the tenth consecutive year, solidifying its position as the premier hotel in Guangzhou to achieve such prestigious recognition. Immersive experiences. Bespoke service. Commitment to craft. The Ritz Carlton inspires life’s most meaningful moments. **The Role of Director of Restaurant** We are seeking a visionary and dynamic Director of Restaurant to lead this prestigious establishment with unparalleled expertise, passion, and dedication in Lai Heen, the Chinese Restaurant. The ideal candidate will embody the highest standards of hospitality, culinary excellence, and operational mastery, ensuring that Lai Heen continues to exceed the expectations of our discerning guests and maintain its status as a global dining icon: Forbes Star, Michelin Star, and Black Pearl. **Key Functions** Leadership & Strategy: Provide strategic direction and leadership to the restaurant team, ensuring alignment with The Ritz-Carlton’s brand standards and Lai Heen’s legacy of excellence. Develop and implement innovative strategies to enhance guest satisfaction, operational efficiency, and financial performance. Foster a culture of excellence, collaboration, and continuous improvement among the team. Work with Director of Quality, drive Lai Heen performance through Forbes, Michelin Star, Black Pearl, BSA standard. Guest Experience: Ensure the delivery of an unparalleled dining experience, consistently exceeding guest expectations through impeccable service, attention to detail, and personalized hospitality. Act as the face of Lai Heen, building strong relationships with guests, VIPs, and regular patrons to cultivate loyalty and enhance the restaurant’s reputation. Address guest feedback promptly and effectively, resolving any issues with grace and professionalism. Operational Excellence: Oversee all aspects of restaurant operations, including service, reservations, events, and private dining, ensuring seamless execution and adherence to the highest standards including but not limit to HACCP/Forbes/Michelin Star/Black Pearl standards. Collaborate closely with the Executive Chinese Chef and culinary team to maintain the integrity of the menu, presentation, and dining experience. Manage inventory, budgets, and financial performance, optimizing profitability while maintaining quality and luxury. Knowledgeable in OTA, Meituan, Dianping, and all the media platforms, consistently identifies opportunities to enhance profitability and create value by challenging existing processes, fostering innovation, and driving successful promotional strategies. Train the whole hotel with Lai Heen Signature Dishes, Story Telling ect. to maximize Lai Heen revenue. Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest feedback from various channels as well as guest incident reports, and formulate action plans; Stay attentive to market trends in culinary arts, beverages and service style in order to induce creativity in the operation; To report any defects in the building or equipment according to the Hotel procedures; Assures that financial goals of the division and the hotel are being met. Monitors and controls labor expense, and other divisional expenses such as food, beverage supplies and equipment. Works closely with Culinary, PR & Marketing and Finance to maximize Lai Heen revenue. Assists in preparing Lai Heen forecasts. Team Development: Recruit, train, and mentor a world-class team of service professionals, instilling a passion for excellence and a commitment to the art of hospitality. Conduct regular performance evaluations and provide constructive feedback to support team growth and development. Promote a positive and inclusive work environment that reflects The Ritz-Carlton’s values of respect, integrity, and empowerment. Brand Ambassadorship: Represent Lai Heen and The Ritz-Carlton, Guangzhou at industry events, culinary showcases, and media engagements, enhancing the restaurant’s visibility and reputation. Stay abreast of industry trends, competitor activities, and emerging opportunities to position Lai Heen as a leader in the global fine dining landscape. **Qualifications** A minimum of 8 to10 years of experience in luxury hospitality or fine dining Chinese Restaurants like Michelin-Star Award. Speak influence of Mandarin, Cantonese and English. Proven track record of managing high-profile, award-winning restaurants or hospitality establishments. Deep understanding of Chinese cuisine, culture, and dining traditions, with a passion for delivering authentic and elevated experiences. Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate a diverse team. Strong business acumen, with expertise in financial management, budgeting, and revenue optimization. Fluency in Cantonese, English and Mandarin (written and spoken) is essential; additional languages are a plus. A commitment to upholding the highest standards of service, quality, and professionalism. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner. **Skills & Abilities** Hospitality Management: Understanding the principles of hospitality management, knowledge of Food and Beverage and Culinary. Business Acumen: Knowledge of business operations, including budgeting, forecasting, revenue management, and financial reporting. Understanding market dynamics, enterprise level objectives and important aspects of the company’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results. Technology: Proficiency in hotel management software systems. Leadership and Team Management: Ability to lead, motivate, and manage a diverse team, fostering a positive work environment and promoting professional growth. Customer Service Excellence: Exceptional skills in managing guest experiences, handling F&B complaints, and ensuring guest satisfaction. Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market. Communication: Strong verbal and written communication skills, capable of effective interaction with both internal and external guests. Problem-Solving: Proficiency in identifying problems, analyzing potential solutions, and making decisive, effective decisions. Organizational Skills: Aptitude for managing multiple tasks and priorities, scheduling, and ensuring smooth operations. Attention to Detail: A keen eye for detail, ensuring all aspects of F&B and facility presentations meet or exceed hospitality standards. Adaptability: The ability to adapt to changing situations, guest needs, and industry trends, often with a proactive approach to innovation and improvement. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.