Facilities Amenities - Director - Human Capital Mgmt Corp Svcs

Profile Description

The Amenities team as part of the Employee and Guest Workplace Solutions (EGWS) function is responsible for Morgan Stanley employee and guest services ranging from onsite food outlets to executive dining and event catering, pantry services, conferencing, switchboard, visitor management, reception services and fitness center operations. We foster engagement and commitment with the programs we develop by aligning employees and personal goals with corporate purpose and by applying design thinking to the employee experience.

Corporate Enterprise Services

In the Corporate Enterprise Services division, we provide solutions that enable Morgan Stanley’s workforce, across our global workplace locations, to effectively and efficiently work in the service of our clients

Business Audit

This is a Director position within Facilities Amenities, which specializes in several or all services relating to facilities amenities, including executive dining rooms, company cafeterias, onsite fitness centers, offsite gym discounts, guest services, e

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

At Morgan Stanley India, we support the Firm’s global businesses, with critical presence across Institutional Securities, Wealth Management, and Investment management, as well as in the Firm’s infrastructure functions of Technology, Operations, Finance, Risk Management, Legal and Corporate Enterprise Services. Morgan Stanley has been rooted in India since 1993, with campuses in both Mumbai and Bengaluru. We empower our multi-faceted and talented teams to advance their careers and make a global impact on the business. For those who show passion and grit in their work, there’s ample opportunity to move across the businesses for those who show passion and grit in their work.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…

What you’ll do in the role:

• Manage the delivery of service to include foodservices, conferencing, visitor registration, reception services, and switchboard to meet Morgan Stanley’s global standards for best in class employee and guest experience. VIP service delivery is required.
• Manage high profile, end-to-end event management such as FB solutions, guest parking, visitor access, event room layout, cross-functional coordination, and sourcing exceptional FB partners.
• Ensure commercial operating models are consistently managed through a continuous improvement lifecycle with a focus on service excellence, budget and ROI
• Managing Morgan Stanley vendors in an effective manner ensuring compliance with Morgan Stanley vendor management program, rules, guidelines, minimizing risk, protecting the firm and its franchise, in line with the firm’s commitment to Environmental standards. Track and monitor KPI’s, SLA’s and drive vendor performance for continuous improvement.
• Build relationships, collaborate and strategize with service providers and their business partners to create a ‘best in class’ and ‘fit for purpose’ environment for employees and clients
• Actively participate in regional and global initiatives.
• Clear and proper communications and understanding escalation processes are critical.
• Properly engage with local leadership and immediately escalate and respond to concerns. Manage and develop relationships with key business unit stakeholders and contacts.
• Maintain an active awareness and understanding of global workplace trends, innovations and opportunities
• Implement and update processes to mitigate all risk issues. This includes topics but not limited to technology risk and compliance, health and safety, food safety and sanitation, regulatory compliance, firm guidelines and confidentiality.
• Respond to and management of environment safety issues as they pertain to the health, safety and wellbeing of Morgan Stanley employees.
Incident Response:
• Familiarity with and adherence to the firm’s incident response process
• On-call availability for afterhours emergency and BCP business support
• Coordination and communication of incident response protocols developed in partnership with global security
• Ensure each of the Amenities functions are operating at the highest levels of client satisfaction on a consistent basis and create an exceptional workplace experience for the people of Morgan Stanley.
• Drive and implement Corporate Social Responsibility initiatives. Implement and stay compliant with any firm and global CSR initiatives.
• Develop, implement, and maintain business continuity plans to ensure minimal disruption to operations in the event of unexpected disruptions or crises.

Facilities Amenities - Director - Human Capital Mgmt Corp Svcs

Profile Description

The Amenities team as part of the Employee and Guest Workplace Solutions (EGWS) function is responsible for Morgan Stanley employee and guest services ranging from onsite food outlets to executive dining and event catering, pantry services, conferencing, switchboard, visitor management, reception services and fitness center operations. We foster engagement and commitment with the programs we develop by aligning employees and personal goals with corporate purpose and by applying design thinking to the employee experience.

Corporate Enterprise Services

In the Corporate Enterprise Services division, we provide solutions that enable Morgan Stanley’s workforce, across our global workplace locations, to effectively and efficiently work in the service of our clients

Business Audit

This is a Director position within Facilities Amenities, which specializes in several or all services relating to facilities amenities, including executive dining rooms, company cafeterias, onsite fitness centers, offsite gym discounts, guest services, e

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

At Morgan Stanley India, we support the Firm’s global businesses, with critical presence across Institutional Securities, Wealth Management, and Investment management, as well as in the Firm’s infrastructure functions of Technology, Operations, Finance, Risk Management, Legal and Corporate Enterprise Services. Morgan Stanley has been rooted in India since 1993, with campuses in both Mumbai and Bengaluru. We empower our multi-faceted and talented teams to advance their careers and make a global impact on the business. For those who show passion and grit in their work, there’s ample opportunity to move across the businesses for those who show passion and grit in their work.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…

What you’ll do in the role:

• Manage the delivery of service to include foodservices, conferencing, visitor registration, reception services, and switchboard to meet Morgan Stanley’s global standards for best in class employee and guest experience. VIP service delivery is required.
• Manage high profile, end-to-end event management such as FB solutions, guest parking, visitor access, event room layout, cross-functional coordination, and sourcing exceptional FB partners.
• Ensure commercial operating models are consistently managed through a continuous improvement lifecycle with a focus on service excellence, budget and ROI
• Managing Morgan Stanley vendors in an effective manner ensuring compliance with Morgan Stanley vendor management program, rules, guidelines, minimizing risk, protecting the firm and its franchise, in line with the firm’s commitment to Environmental standards. Track and monitor KPI’s, SLA’s and drive vendor performance for continuous improvement.
• Build relationships, collaborate and strategize with service providers and their business partners to create a ‘best in class’ and ‘fit for purpose’ environment for employees and clients
• Actively participate in regional and global initiatives.
• Clear and proper communications and understanding escalation processes are critical.
• Properly engage with local leadership and immediately escalate and respond to concerns. Manage and develop relationships with key business unit stakeholders and contacts.
• Maintain an active awareness and understanding of global workplace trends, innovations and opportunities
• Implement and update processes to mitigate all risk issues. This includes topics but not limited to technology risk and compliance, health and safety, food safety and sanitation, regulatory compliance, firm guidelines and confidentiality.
• Respond to and management of environment safety issues as they pertain to the health, safety and wellbeing of Morgan Stanley employees.
Incident Response:
• Familiarity with and adherence to the firm’s incident response process
• On-call availability for afterhours emergency and BCP business support
• Coordination and communication of incident response protocols developed in partnership with global security
• Ensure each of the Amenities functions are operating at the highest levels of client satisfaction on a consistent basis and create an exceptional workplace experience for the people of Morgan Stanley.
• Drive and implement Corporate Social Responsibility initiatives. Implement and stay compliant with any firm and global CSR initiatives.
• Develop, implement, and maintain business continuity plans to ensure minimal disruption to operations in the event of unexpected disruptions or crises.

What you’ll bring to the role:

• Ability to multi task and managing varying stakeholder priorities in a professional effective way.
• Formal qualification and degree in hotel management, hospitality sector, property and/or facilities management
• Minimum of 5 years of Hospitality operations experience with a concentration in delivering a world class experience to high profile and prestigious guests and clients.
• Strong knowledge of events and expertise in conference center management systems.
• Operational experience managing teams delivering exceptional service. Strong process management with a proven ability to deliver consistent results.
• Established vendor management relationships with trusted commercial skills particularly in relationship to managing performance based contracts
• Ability and experience managing global and regional priorities
• Previous experience in Investment Banking/Financial Services environment would be advantageous
• Highly technical and knowledgeable of latest industry trends and service delivery platforms
• Experience working with internal clients and stakeholders at various levels of the organization with an ability to communicate clearly and develop relationships with business partners
• Experience analyzing financial data and managing budgets
• Candidate to possess a high level of attention to detail, the drive and determination to deliver world class services in a fast paced, highly expectant environment
• Strong verbal and written communication skills – English and local language.
• A strategic thinker and self-starter with an entrepreneurial spirit
• Proficient PC skills including outlook, excel, word, PowerPoint, etc.

What you can expect from Morgan Stanley

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. Our Firm is differentiated by the caliber of our diverse team, while our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.

What you’ll bring to the role:

• Ability to multi task and managing varying stakeholder priorities in a professional effective way.
• Formal qualification and degree in hotel management, hospitality sector, property and/or facilities management
• Minimum of 5 years of Hospitality operations experience with a concentration in delivering a world class experience to high profile and prestigious guests and clients.
• Strong knowledge of events and expertise in conference center management systems.
• Operational experience managing teams delivering exceptional service. Strong process management with a proven ability to deliver consistent results.
• Established vendor management relationships with trusted commercial skills particularly in relationship to managing performance based contracts
• Ability and experience managing global and regional priorities
• Previous experience in Investment Banking/Financial Services environment would be advantageous
• Highly technical and knowledgeable of latest industry trends and service delivery platforms
• Experience working with internal clients and stakeholders at various levels of the organization with an ability to communicate clearly and develop relationships with business partners
• Experience analyzing financial data and managing budgets
• Candidate to possess a high level of attention to detail, the drive and determination to deliver world class services in a fast paced, highly expectant environment
• Strong verbal and written communication skills – English and local language.
• A strategic thinker and self-starter with an entrepreneurial spirit
• Proficient PC skills including outlook, excel, word, PowerPoint, etc.

What you can expect from Morgan Stanley

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. Our Firm is differentiated by the caliber of our diverse team, while our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.