Technical Operations/Maintenance

Technical Operations includes the maintenance and overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.Create what’s next with us. Let’s define tomorrow together.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

Job overview and responsibilities

Ownership for the strategy, teams and process for warranty, remedy, contract Incentives for all Tech Ops and outsourced component repair supplier performance to ensure that the organization is delivering what is required to exceed operational supportResponsible for maintenance and agreement compliance, operational and financial performance of teamDevelop supplier strategy and operational support technologies to ensure our supplier management and partnerships are strongPartner with Engineering, Global Procurement, Quality Control, Reliability, Line Maintenance and Supply Chain to support organizational goalsSupports supplier selection process from SME perspective and Performance Management activitiesThe team directly manages all warranty activity, enforces agreements for liquidated damages, incentives and remedies for agreements including OE commitments such as PSAA and SSCSupports the development and negotiation of agreements with suppliersOversee supplier compliance including Site Audits and Quality escapes (QAI, Self Disclosure)Oversees supplier transitions; ensures effective data integration occursManages a capable Supplier Management team across US and International locationsSupplier Strategy – develop short-term to long-term supplier strategy to ensure United is in partnership with right suppliers (and alternative suppliers) that can support United’s growing demandSupplier Relationships - engage with top suppliers at their leadership level to ensure suppliers are performing at agreed upon Service Level Agreements (SLAs) and contract compliance including remedies, incentives and liquidated damages; proactively surface key challenges with suppliers and work with their leadership team to mitigate such challengesReview and evaluate United’s internal and suppliers’ processes for improvement, drive new automation creation and invest in better tracking and management including warranty processesAnalyze data in all aspects of the vendor network, review quality and warranty metrics and dashboards to pre-empt shortfalls, identify potential vulnerabilities and build alternative plans to resolve issuesExamine current contracts and formal agreements with quality and cost imperativesDevelop organizational strategy and team development needs to ensure capabilities and capacity to meet the mission across all locations and personnel

Technical Operations/Maintenance

Technical Operations includes the maintenance and overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.Create what’s next with us. Let’s define tomorrow together.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

Job overview and responsibilities

Ownership for the strategy, teams and process for warranty, remedy, contract Incentives for all Tech Ops and outsourced component repair supplier performance to ensure that the organization is delivering what is required to exceed operational supportResponsible for maintenance and agreement compliance, operational and financial performance of teamDevelop supplier strategy and operational support technologies to ensure our supplier management and partnerships are strongPartner with Engineering, Global Procurement, Quality Control, Reliability, Line Maintenance and Supply Chain to support organizational goalsSupports supplier selection process from SME perspective and Performance Management activitiesThe team directly manages all warranty activity, enforces agreements for liquidated damages, incentives and remedies for agreements including OE commitments such as PSAA and SSCSupports the development and negotiation of agreements with suppliersOversee supplier compliance including Site Audits and Quality escapes (QAI, Self Disclosure)Oversees supplier transitions; ensures effective data integration occursManages a capable Supplier Management team across US and International locationsSupplier Strategy – develop short-term to long-term supplier strategy to ensure United is in partnership with right suppliers (and alternative suppliers) that can support United’s growing demandSupplier Relationships - engage with top suppliers at their leadership level to ensure suppliers are performing at agreed upon Service Level Agreements (SLAs) and contract compliance including remedies, incentives and liquidated damages; proactively surface key challenges with suppliers and work with their leadership team to mitigate such challengesReview and evaluate United’s internal and suppliers’ processes for improvement, drive new automation creation and invest in better tracking and management including warranty processesAnalyze data in all aspects of the vendor network, review quality and warranty metrics and dashboards to pre-empt shortfalls, identify potential vulnerabilities and build alternative plans to resolve issuesExamine current contracts and formal agreements with quality and cost imperativesDevelop organizational strategy and team development needs to ensure capabilities and capacity to meet the mission across all locations and personnel

What’s needed to succeed (Minimum Qualifications):

Bachelors degree or 4 years of relevant work experience in Business, Technical, Aviation or related disciplineMinimum 7 years vendor management and diverse organizational leadership experienceStrong communications (written and verbal) and interpersonal skillsAble to build relationships at all levels of an organizationProficiency in MS Office suite of softwareMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Masters degree or 6 years of relevant work experienceFAA Airframe Powerplant License, LSS green belt10 years leading an organization5 years of supplier management experience4 years managing aircraft component repair activityAGILE Project ManagementData Analytics experience (SQL)Advanced skill in MS Office e.g.: VB

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

What’s needed to succeed (Minimum Qualifications):

Bachelors degree or 4 years of relevant work experience in Business, Technical, Aviation or related disciplineMinimum 7 years vendor management and diverse organizational leadership experienceStrong communications (written and verbal) and interpersonal skillsAble to build relationships at all levels of an organizationProficiency in MS Office suite of softwareMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Masters degree or 6 years of relevant work experienceFAA Airframe Powerplant License, LSS green belt10 years leading an organization5 years of supplier management experience4 years managing aircraft component repair activityAGILE Project ManagementData Analytics experience (SQL)Advanced skill in MS Office e.g.: VB

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.