At Smartsheet, our mission is to empower anyone to drive meaningful change. We're hiring a Director of UX Research to join our world class UX Research team. Researchers at Smartsheet come from a diverse range of traditional and non-traditional backgrounds. We apply a wide range of research methodologies, HCD practices, and a deep understanding of our customers to create efficient, powerful, and intuitive user experiences that drive business results. As a leader of the UX team, you'll shape the future of work.

About UX Research And The Role

As Director of UX Research, you’ll lead a high‑performing team responsible for uncovering deep customer insights that drive strategic product decisions and measurable business impact. You will own the research roadmap for Smartsheet’s Enterprise work management and administration capabilities (Portfolio Management, Resource Management, Security, Administration), ensuring our platform scales seamlessly for our largest customers and most complex use cases.  

You will report directly to our Senior Director of UX Research & Product Operations located in our Bellevue, WA office or you may work remotely from anywhere in the US where Smartsheet is a registered employer.

You will:

Mentor and grow a team of mixed‑methods UX researchers, fostering a culture of continuous learning, collaboration, and inclusion. Build a deep understanding of our product, our customers, and our business. Collaborate cross‑functionally with Product, Design, Engineering, and GTM stakeholders to align research priorities with business goals. Define and drive high‑impact research initiatives, balancing strategic and tactical needs.. Synthesize UX research with direct and indirect sources of data such as market intelligence, competitive analysis, and product analytics to identify patterns and opportunities. Translate complex findings into clear, concise narratives and actionable recommendations.  Present and drive discussions of insights with stakeholders at all levels. Build and optimize scalable research programs and best practices to advance Smartsheet’s UX maturity. Model leadership principles, strategic thinking, resilience, growth mindset, and top notch presentation and storytelling skills for our entire team of Researchers, Designers, and Content writers.

You Have:

10+ years of UX research experience on digital products, including 5+ years in leadership roles Proven track record of delivering research that drives measurable business outcomes Expertise in quantitative and qualitative methods paired with the ability to make judgment calls when needed Exceptional written and verbal communication skills; ability to influence and facilitate discussion at all levels Demonstrated success building and scaling research programs, processes, and platforms Experience with B2B products that support business productivity, project management, or processes. Passion for mentoring, fostering inclusive team cultures, and driving cross-organizational alignment