**Overview** **Essential Functions:** + This role will work closely with cross functional teams and external vendors, to ensure a holistic approach to delivering services, while driving operational excellence and digital transformation initiatives. Experience with engineering or software development methodologies and leading high-performance teams will be critical for the success of this role. + Strategic and Team Leadership - Define and execute platform strategy and roadmap in alignment with business objectives; Ensure disaster recovery and business continuity strategies are in place; Manage, lead and mentor a high impact team; Oversee multiple technology projects simultaneously to ensure scope, budget and timelines are met while proactively mitigating risks and planning for steady state support; Promote a culture of innovation, automation and continuous learning; Drive talent development; Manage the team budget and cost optimizations. + Platform Management, Operations and Governance - Oversee end to end operations, processes, compliance controls; Lead technical design and systems integrations, taking into consideration platform availability, scalability, performance, security; Contribute as a hands-on senior architect as needed; Establish and continuously improve on standards, best practices; Maintain detailed architectural, design, configurations, operational procedures documentation; Manage releases per ABM change management policy and ITIL processes and guidelines; Provide key platform updates, reports, to stakeholders as needed; Define and monitor KPIs related to platform performance and user satisfaction; Operate a governance mechanism to establish effective controls for operations, measure and track quality of service. + Vendor and Stakeholder Management - Work closely with Sourcing to manage strategic vendors, contracts, licenses and relationships; Manage 3rd party budget, spend and invoices; Collaborate with vendors and service providers to ensure effective implementation of the tools, services, and software. + Compliance and Risk Management – Comply with ABM Code of Conduct; Ensure the portfolio of platforms comply with IT policies, procedures and any industry regulations where applicable; Implement and manage platform health, security vulnerabilities, threats and remediation strategies; Participate in internal and external audits. **Qualifications:** + Bachelor’s degree in Information Technology, Computer Science, or a technology related field. + 15+ years of experience in IT + 10+ years in Leadership responsibilities, with proven track record of leading high-performance teams of 5+ team members + Strong foundation in engineering or software development methodologies required. + Expertise with ITIL practices and ticketing systems, such as Service Now + Proficiency with configuring and managing platforms such as Microsoft Endpoint Manager Intune, Workspace One (UEM, Intelligence), SCCM, SharePoint, M365 Suite of products, video conferencing. + Expertise in modern device management, endpoint security and application delivery + Knowledge of Windows, macOS, iOS and Android device management + Proven experience managing the lifecycle of enterprise devices including provisioning, configuration and compliance enforcement for BYOD and corporate owned. + Experience with implementing access policies, authentication mechanisms, including integration with SSO, Active Directory, Azure AD and other identity providers. + Experience with managing application policies to secure company data on managed and personal devices + Experience with scripting (e.g. Powershell, Python) + Experience with successful implementation of Windows Autopilot. + Experience with building custom OS images for Windows and macOS systems (implementing GPOs, integrating hardware drivers, firmware) + Understanding of enterprise networking, VPNs and Cloud services + Experience with colocation, SaaS and Managed Service Providers + Demonstrated ability to negotiate and manage software license and managed service contracts + Strategic thinking and vision with a focus on operational efficiency and user experience. + Proven experience with reporting, monitoring and managing operational SLAs, Metrics, KPIs + Strong project/program management skills with experience leading multiple projects. + Self-starter, willing to take initiative. + Strong work ethic coupled with sense of ownership and accountability for one’s work. + Exceptional leadership skills + Excellent communication, customer service and problem-solving skills. + Strong interpersonal skills and ability to influence other team members both internally and externally. + Ability to manage and resolve conflict. + Strong analytical, organizational, conceptual thinking, execution skills with attention to detail. + Ability to work independently and collaboratively in a fast-paced environment + Ability to manage and handle complex issues in a professional manner. + Ability to lead technical discussions and transition from high level to details seamlessly + Ability to multi-task, prioritize and handle multiple requests + Experience with BYOD policies and Zero Trust architecture + This is an onsite role with 30% travel and on call requirements. **Benefit Information:** ​ ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit: ABM 2025 Employee Benefits | Staff & Management (https://abmmscloud.sharepoint.com/:b:/r/teams/CorporateTATeam266/Shared%20Documents/General/ABM\_2025\_Employee\_Benefits\_Staff\_%26\_Management\_No%20Date%209.5.24.pdf?csf=1&web=1&e=q8ni6i) REQNUMBER: 112348