Director, Strategy & Stakeholder Engagement Job ID: 10896 Business Unit: Bridges and Tunnels Location: New York, NY, United States Regular/Temporary: Regular Department: ITS & Tolling/CBDTP Date Posted: Mar 11, 2025 Description JOB INFORMATION Resume Due Date: March 25, 2025 Functional Job Title: Director, Strategy & Stakeholder Engagement Department/Division: Tolling Management/ Tolling Strategy Work Location: 2 Broadway This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire. COMPENSATION Earnings Potential: $1 21 , 430 - $1 59,376 Hay Points: 9 2 4 Overtime Eligibility: Not eligible for paid overtime in accordance with FLSA RESPONSIBILITIES This position addresses a statutory requirement that requires Triborough Bridge and Tunnel Authority (TBTA) to design, develop, install, operate, and maintain a congestion tolling program in the New York City Central Business District. The program is complex, with many moving parts, and includes the need to interact with federal, state, and local agencies on technology, legal, policy, and financial issues. There are several key areas involved: design, development, and construction of the roadway technology; the design, development, and construction of the back-office customer service center; the federal NEPA process; broader and statutory stakeholder outreach; development of and reporting on statutorily and federally required performance metrics. Further, there are multiple interactions with private entities, local, state, regional, and federal agencies as well as with the public. The Director of Strategy & Stakeholder Engagement position will report to the A ssistant V ice P resident , Central Business District Tolling Program (CBDTP) and work closely with the Chief Operating Officer, S enior Vice President, as well as with the Vice Presidents in the Tolling Management department to lead the development of strategy and communications for the CBDTP and Tolling Operations that involves both environmental and non-environmental activities. The incumbent will also work with the team to facilitate research to shape long-term program strategies. In addition, the incumbent will have the opportunity to work with the team and MTA Communications to shape CBDTP’s and Tolling Management's communication strategy. The key responsibilities of the role are: • Partner with executives and the team to formulate clear points of view on a range of strategic recommendations and plans pertinent to CBDTP and other Tolling Management projects, through research and analysis, while assisting with proposal development, project delivery, and demonstrating business impact for various initiatives. • Identify and drive strategic initiatives that are integral to CBDTP and other Tolling Management projects to ensure readiness, increased performance, and efficiency by developing improvement plans to spruce up customer engagement and communications to optimize the performance of the program. • Prepare memos, presentations, and other communication tools to support the dissemination of findings and ensure that strategic recommendations are within compliance guidelines. • Oversee the stakeholder outreach processes and communications for Tolling Management's environmental review process for various projects in coordination with MTA HQ Communications, as well as with other city, state, regional agencies and stakeholders. • Develop project information for public audiences to facilitate internal and external communications. This may include press releases, MTA Board presentations, information for financial disclosures, and executive briefing materials for budget and oversight hearings. • Manage requests for meetings and information from external stakeholders, coordinate development of consistent materials and messaging, lead meetings and represent the CBDTP and Tolling Management as appropriate and manage all follow-ups. • Oversee development of the CBDTP and Tolling Management brand and its integration throughout MTA assets and with external third-party transportation information providers. • Lead/coordinate implementation of a portion of the CBDTP mitigations with p roject s ponsors; coordinate meetings, track implementation progress and schedule adherence and other activities as needed. QUALIFICATIONS Bachelor's degree Business Administration, Economics, Finance or a related field T en (10) years of full-time professional experience working for a large public or private concern. Five (5) years of project management experience overseeing multiple projects in a fast-paced environment Must have five (5) years of managerial/ supervisory experience Experience interfacing with executives to develop, manage, and communicate strategic agendas involving communication on projects and/or specific deliverables or work products Experience with developing and implementing stakeholder outreach strategies for projects from design through implementation High level of proficiency with MS Office including Word, Excel, Outlook, and PowerPoint Unrestricted Driver’s License valid in the state of New York Ability to effectively plan, prioritize, execute, and follow-up in a timely manner Must anticipate needs, exercise good judgment, and proactively identify problems and roadblocks Excellent project management and/or organizational skills Excellent research, writing, and proofreading skills, as well as experience writing for different audiences Excellent interpersonal and problem-solving skills Excellent communication skills, including public speaking, presentation, and executive presence skills PREFERRED Experience with legislative issues and hearing preparation Experience working in government is a plus Experience working with technology systems or technology projects Broad-based knowledge of the tolling industry. Ability to effectively communicate with outside agencies and an assortment of vendors. Willingness to pioneer and develop innovative audit functions tailored for new systems and technologies. Knowledge of additional software products such as Visio, Power BI, Kronos, PeopleSoft, Tableau OTHER INFORMATION MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of Citywide Administrative Services (DCAS). Also, pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). HOW TO APPLY MTA employees must apply via My MTA Portal (http://www.mymta.info/) . You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant. EQUAL EMPLOYMENT OPPORTUNITY MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.