Job Posting Title:

Director, Provider Referral Management Office (PRMO), UT Health Austin

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Hiring Department:

Dell Medical School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

Purpose

The PRMO Director provides strategic and operational leadership for the Provider Referral Management Office, ensuring efficient referral pathways, fostering strong provider relationships, and aligning operations with organizational growth strategies. As the key leader tasked with establishing and building the PRMO group, this role will develop the team’s structure, define workflows, and implement systems to support seamless referral management and provider engagement. The PRMO Director collaborates closely with the Referral Coordination and Navigation (RCN) Office leadership to integrate clinical and non-clinical workflows, streamline processes, and enhance patient access.

Responsibilities

Strategic Leadership: Lead the development and execution of strategies to establish and optimize referral pathways and strengthen provider engagement. Align PRMO operations with organizational goals, including physician recruitment, retention, and service line growth. Collaborate with RCN Office leadership to ensure seamless integration of referral processes across clinical and non-clinical teams.

Team Development and Management: Build, develop, and oversee a team of Network Managers, Outreach Coordinators, and administrative staff. Define roles and responsibilities, set performance goals, and ensure staff are equipped with training and resources to succeed. Empower Network Managers to focus on building and strengthening provider relationships and identifying opportunities for network expansion. Guide Outreach Coordinators to develop and execute engagement activities, including events, provider communication, and relationship-building efforts. Ensure administrative staff provide critical support, including reporting, documentation, and inquiry management.

Provider Relations: Build and sustain relationships with external providers, fostering trust, engagement, and satisfaction. Address provider concerns, streamline communication, and support their role in the referral network. Develop and implement outreach initiatives to grow and strengthen referral partnerships.

Operational Oversight: Oversee day-to-day PRMO operations, ensuring efficient workflows that support patient access and care continuity. Collaborate with RCN Office leadership to harmonize referral processes and workflows across clinical and non-clinical teams. Ensure compliance with healthcare regulations and organizational policies in all referral management activities.

Data and Performance Management: Establish and track key performance indicators (KPIs) related to referral volumes, provider satisfaction, and operational efficiency. Use data analytics to identify gaps, refine processes, and enhance referral outcomes. Provide actionable insights and regular reports to leadership to demonstrate PRMO’s impact.

Support Growth and Strategic Initiatives: Partner with leadership to support organizational growth, including clinic expansions, and service line development. Drive the expansion of referral networks and optimize operational scalability to meet increasing patient and provider demands.

Perform other related duties as assigned.

Required Qualifications

Master’s degree in Healthcare Administration (MHA), Business Administration (MBA), or a related field. 5+ years of experience in provider relations, referral management, or healthcare operations. Proven ability to build and sustain referral networks, streamline workflows, and improve operational efficiency. Strong leadership skills with experience managing diverse teams and collaborating across clinical and administrative departments. Expertise in aligning operational processes with organizational growth strategies.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Familiarity with referral management systems and healthcare analytics tools. Experience working closely with Referral Coordination and Navigation (RCN) Office or similar teams managing referral workflows. Knowledge of healthcare regulations, compliance standards, and patient access processes.

Salary Range

OPEN

Working Conditions

May work around standard office conditions

Repetitive use of a keyboard at a workstation

Use of manual dexterity

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Required Materials

Resume/CV

3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. This position has the option to elect the Optional Retirement Program (ORP) instead of TRS, subject to the position being 40 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

E-Verify Poster (English) [PDF]E-Verify Poster (Spanish) [PDF]Right To Work Poster (English) [PDF]Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.