Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. **Job Summary** The Director 1, Project Management will be responsible for designing and enhancing the employee experience across our four HR Journeys (Join, Engage, Thrive, and Leave) covering experiences from onboarding to offboarding. This role requires a strategic leader with a deep understanding of employee engagement, development, and retention with exceptional project management skills. The Director will work closely with HR, management, and other departments to ensure a positive and productive work environment. **Job Description** **Core Responsibilities** + Develop and implement strategies to improve the employee journey and overall experience. + Lead a team of HR and employee experience professionals leveraging indirect authority. + Analyze employee feedback and data to identify areas for improvement. + Identify opportunities to drive automation into our HR ecosystem. + Collaborate with HR, management, and other departments to ensure a cohesive employee experience across our employee journeys. + Monitor and report on key employee experience metrics and KPIs. + Drive initiatives to enhance employee engagement, development, and retention. + Lead special projects as assigned. + Stay up-to-date with industry trends and best practices in employee experience management. + Foster a culture of continuous improvement and employee-centricity within the organization. + Leverage change management principles to socialize initiatives and achieve deliverables in tight timelines. + Ensure compliance with company policies and industry regulations. **Qualifications:** + Bachelor’s degree in Human Resources, Business Administration, or a related field. A Master’s degree is preferred. + Minimum of 10 years of experience in HR or employee experience, customer experience, or project/change management roles, with at least 5 years in a leadership position. + Strong understanding of employee engagement and experience design. + Excellent leadership, communication, and interpersonal skills. + Proven ability to analyze employee data and translate insights into actionable strategies. + Experience with HR and employee experience management tools and platforms. + Strong problem-solving and decision-making abilities. **Employees at all levels are expected to:** + Understand our Operating Principles; make them the guidelines for how you do your job. + Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. + Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. + Win as a team - make big things happen by working together and being open to new ideas. + Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. + Drive results and growth. + Respect and promote inclusion & diversity. + Do what's right for each other, our customers, investors and our communities. **Disclaimer:** + This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. **Skills:** Customer Experience (CX); Net Promoter Score (NPS); Decision Making; Employee Experience; Change Management; Human Resources (HR); People Management Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details. **Education** Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. **Relevant Work Experience** 10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years **Job Family Group:** Program & Project Management