Build your future with Sovos.

If you are seeking a career where innovation meets impact, you have come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we are dedicated to more than just solving compliance challenges – we are committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting, and greater control over business processes. Excited about the possibilities? So are we!

Do not worry if you do not check all the boxes – apply anyway! We are focused on hiring the right people, not just the "right" resume. It is not about what you have done elsewhere; it is all about what you can do here.

 

The Work You Will Do:

As the Director of Professional Services – LATAM, you will lead the region’s technical consulting and solutions consulting teams, driving successful client implementations and post-sales engagements. You will work closely with Sales, Product, and other regional Professional Services leaders to deliver exceptional client outcomes while aligning with Sovos’ global standards for technical service delivery. The ideal candidate will reside in the United States (preferably South Florida).

This role will focus on maintaining consistent operational excellence across LATAM while fostering a customer-centric culture that ensures responsiveness, innovation, and satisfaction. Additionally, you will be responsible for driving revenue and margin delivery by optimizing resource utilization, ensuring profitability, and delivering high-quality services within budget constraints.

Lead, manage, and grow the LATAM Professional Services team, including technical consultants and solutions consultants. Drive successful implementation of Sovos solutions by ensuring projects are delivered on time, within scope, and to the highest quality standards. Work with Global Project Management Team to ensure consistency in delivery, streamlining processes, and implementing automation when appropriate. Own the financial performance of the LATAM Professional Services team, ensuring the delivery of revenue, profit margin, and cost-effective services. Act as a strategic advisor for LATAM Professional Services Leadership team, providing guidance on challenges unique to the LATAM market. Partnering with the other regional and global Professional Services Leaders Implement and adapt global service delivery methodologies to meet regional needs while maintaining consistency with Sovos standards. Monitor team performance and establish metrics to assess customer satisfaction, project health, and regional team efficiency. Collaborate with global counterparts to share best practices, improve cross-regional alignment, and foster innovation in service delivery. Cultivate a formidable team culture by coaching, mentoring, and supporting the professional growth of LATAM team members.

 

What We Need from You:

Bachelor’s degree in business, technology, or a related field (or equivalent experience preferred). 5+ years of experience in Professional Services, including 5+ years in a leadership role, preferably in the LATAM market. Experienced with Software solution implementations Experience designing and deploying Robotics Process Automation (RPA) for process improvement  Proficiency with Sales Force and Cloud Coach. Proficiency in both Spanish and English is required; Portuguese proficiency is a plus. Proven experience managing technical and solutions consulting teams with a focus on customer satisfaction and operational excellence. Ability to streamline repeatable processes and accelerate delivery of purchased solutions. Strong financial acumen, with a proven ability to drive revenue and margin delivery, optimize resource utilization, and manage P&L for the region. Strong collaboration skills with the ability to work across functions and regions to deliver integrated client solutions. Exceptional problem-solving skills with a focus on driving results and innovation. Experience managing in a fast-paced, dynamic, and customer-focused environment. Ability to travel as needed across the LATAM region to support clients and teams.

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees.  We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law.  At Sovos, all employees are encouraged to bring their whole selves to work.

 Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance