**Who We Are:** We’re a high-growth software company with a **big mission** : empowering K-12 district teams to do more with less.  At LINQ, we get K12. That’s why we help districts transform K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms. Integrating finance, HR, nutrition management, and payments into a single, secure platform, LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app.    Our team? They’re talented, committed, and fiercely loyal problem-solvers. At LINQ, you’ll find challenging and meaningful work, a team that respects and uplifts one another, and a commitment to constant improvement. Our customers love us because we’re attentive, patient, communicative, and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time.  **LINQ’s Values:** • Act with Integrity & Build Trust: Trust is the foundation of our company. We operate with the highest standards of integrity, both internally and externally. We believe in transparency, honesty, and accountability. Building a culture where trust is earned and maintained. • Deliver Excellence: We consistently exceed our clients’ expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and in a timely way to cultivate lasting relationships. • Embrace Challenges: We embrace a growth mindset. Challenges offer opportunities to learn, grow, and improve. Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation. • Collaborate & Act as One Team: Diverse skills, ideas, and perspectives are our strength. Through open communication, shared goals, and a spirit of unity and mutual respect, we collaborate to achieve excellence, drive innovation, and propel our company forward as a cohesive force. **About the Team:** LINQ’s Customer Experience department is the heart and soul of our commitment to supporting k12 schools and districts. We’re not just here to answer questions, we’re here to build trust, solve problems, and ensure every customer feels empowered to succeed with our solutions. From onboarding, and training, to troubleshooting and beyond were the guides to help administrators and educators navigate their daily challenges. **About The Role:**   As the Director, Consulting Services at LINQ you will be responsible for leading and managing the professional services team of Directors, Managers, Project Managers Consultants, and Business Analysts across all our products; ensuring successful implementation and adoption of our educational technology solutions. You will work closely with customers, internal teams, and external partners to deliver exceptional service and drive customer success. This role requires a deep understanding of the Education & SaaS landscape, strong leadership skills, prior experience creating, implementing, and executing Professional Services methodologies, and the ability to navigate complex projects and relationships. **What You’ll Be Doing:** **Leadership and Team Management:** + Cultivate a high-performing team of implementation leaders and individual contributors by sourcing, hiring, coaching, and mentoring talented individuals who deliver operational excellence and successful implementation outcomes. + Foster a collaborative and open team culture, encouraging knowledge sharing and professional development. + Set clear goals and objectives for the team, aligning Key Performance Indicators with company strategies and customer needs.  **Customer Engagement and Relationship Management:** + Build and maintain strong relationships with key stakeholders, including state administrators, district leaders, and educational institutions. + Collaborate with sales teams during the pre-sales process to understand customer requirements and develop effective implementation plans. + Serve as the escalation point of contact for customers throughout the implementation process, leading teams through a smooth transition and addressing any concerns or challenges. **Driving Operational Effectiveness:** + Champion a clear and compelling vision for implementation success that aligns with the organization's goals and inspires others to act. + Oversee the end-to-end implementation execution and effectiveness of our School Nutrition, ERP, Online Payments, and State Nutrition software solutions, ensuring the team delivers projects on time, within budget, and meeting quality standards. + Oversee effective execution of standard project plans, resource allocation, and timelines, coordinating activities across different teams and departments. + Monitor and report at the executive level on overall project health, timelines, identified risks and associated mitigation strategies to ensure successful outcomes. + Drive customer success by ensuring the successful adoption of all LINQ solutions and maximizing the value delivered to customers. + Monitor customer satisfaction, gather feedback, and advocate for customer needs internally to improve product offerings and service delivery. + Measures and exceeds all metrics including Utilization, TTV, Backlog. **What Will Make You Stand Out:** + 15+ years of proven experience in a leadership role within the EdTech industry or Professional Services function. + Strong project management skills with the ability to manage multiple complex projects simultaneously. + Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders. + Demonstrated ability to lead and develop high-performing teams. + Analytical mindset with the ability to solve problems and make data-driven decisions. + Flexibility and adaptability in a fast-paced and evolving environment.  **Why You'll Love Working With Us** **🌎** **Flex Your Workspace:** Work remote from one of our eligible states across the US, or if you’re near Austin three days in office a week! 💰 **Planning Your Future:** Our 401(k) plan comes with a 4% employer match on _total_ earnings (not _just_ your base salary). 💸 **Performance Pays Off:** Whether it’s a company bonus or target sales commission, your hard work doesn’t go unnoticed. 🌴 **Vacation** **_Your_** **Way:** Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it. 👶 **Paid Parental Leave:** Take the time you need to welcome your new addition – We’ve got you covered! 🎉 **Ten Paid Corporate Holidays:** Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year. ❤️ **Giving Back:** Feel good while doing good – 16 paid volunteer hours to support the causes that matter most to you. #LINQCares 🏥 **Benefits That Have Your Back (And Teeth, Too!):** Rock-solid medical, dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA – with contributions from LINQ. Dental perks that even cover braces for the kiddos. 💪 **Wellness Perks:** Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options. 📚 **Grow With Us:** Invest in yourself with professional development opportunities to keep leveling up your skills. 🎁 **Rewards For Referrals:** Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team! **EOE Statement/Accommodation Notice:** LINQ is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email HRHelp@linq.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HRHelp@linq.com. This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response. PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. Pay Transparency Nondiscrimination Provision - U.S. Department of Labor (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_English\_unformattedESQA508c.pdf) PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed www.dol.gov