We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

Retail Operations is seeking a highly skilled and experienced Director of Process and Change Management to lead our RESL & unsecured Lending space. This role is pivotal in ensuring that our processes are efficient, effective, and aligned with the strategic goals of the organization. The ideal candidate will possess a strong background in change management, process improvement, capacity management and solution design, with a focus on delivering client-centric solutions. This role will focus on managing multiple initiatives with conflicting priorities and limited resources, ensuring that projects are delivered on time and within scope. The successful candidate will Lead and mentor a team of process and change management professionals, fostering a culture of collaboration and continuous improvement. Some key aspects of this role include: Properly assessesing and communicating the impact of project change against supported processes including proactively engaging stakeholders to assess upstream and downstream implications and establishing best practices for capacity management to optimize resource allocation and project execution.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. 

How You’ll Succeed

Understanding and Documenting Requirements - Work closely with business partners to gather complex business requirements and facilitate solution design discussions to ensure you meet project needs. Build strong relationships, lead discussions, listen and ask the right questions to ensure solutions meet requirements.Solution Design - Build client-focused solutions that meet business requirements. Prepare and validate solution design documents around areas such as scope clarification, solution requirements, and quality assurance. Leading and Mentoring – Support end-to-end project implementation as a subject matter expert and provide guidance to a diverse team of technology and project professionals. Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems. Relationship Management - Build and maintain relationships with key stakeholders within Risk Management, Retail and Business Banking, vendors, and technology associations.

Who You Are

You can demonstrate experience and a strong knowledge of financial services (particularly, CIBC RESL processes) practices and principles. Also a strong understanding (both practical and theoretical) of process and project management principles.You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-55 Yonge Street, 5th

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Operations, Client Facing, Leadership, Mentoring Staff, Operations Management, People Management, Process Improvements, Strategic Initiative Management, Technical Knowledge