Job Title

Director, Operations

Job Description Summary

The Operations Director will be a key member of the Cushman & Wakefield account leadership team for the client. This individual will be responsible for overseeing the account operations team which focuses on program management, governance & compliance, innovations, performance, technology and BI. The core focus is to drive operational efficiency and compliance within our account.

We are looking for a highly collaborative self-starter who will thrive in situations where he/she can lead a team to develop programs or tools which enable service lines + support functions to operate in a compliant and high performing manner.

Job Description

Essential functions and responsibilities include but are not limited to:

Act as a primary contact for client Vendor Management Team and work to keep account leadership updated with client concerns or changes in prioritiesServe as the account contract/MSA SME which includes:Leading contract/MSA change management processOverseeing service and service level change governanceContract tracking, monitoring and educationContract compliance adherenceSupporting account through developing and submitting proposals for expanded businessLead account governance program through:Establishing and enforcing proper accountability controlsOwnership of audit program (internal and client identified)Partner with Service Line Leaders and client contacts to ensure playbooks reflect adjustments identified through the compliance, performance management, and innovation functions on accountOversight of Performance Management & Innovation function to:Monitor overall service delivery metrics and performance levelsMonitor of service delivery quality gaps and collaboratively drive solutionsLead client incident notification and resolution processLead Program Management Team that ensures strategic direction of account programs are in alignment with business strategyServe as account lead for BI and Technology team which includes:Development of strategy and task listOversight of reprioritization communicationsInsurance all efforts remain compliant with client requirementsSupport of technology audits

OBJECTIVES FOR THIS ROLE

Successful collaboration and integration amongst all account teams/service linesImpeccable performance management programReduced operating costsIncreased access best practice and speed to innovationConsistency in delivery standards (across regions and providers via KPIs, playbooks and compliance program)Drive consistency and continuous improvement throughout the delivery modelAccount wide understanding of programs and resources available

KEY COMPETENCIES/DISCIPLINES

Integration & reportingPerformance managementExperience building programs from the ground upExperience supporting a BI and/or technology teamUnderstanding of standard compliance requirementsProven communications skillsDeep program management experienceShowcase strong business acumen Comfortable corresponding with executive level clients, and interacting with individuals at all levelsDetail oriented, confident, self-starter with exceptional organizational skillsMaintain a “can do” mentality with the ability to act with minimal informationDemonstrate integrity, accountability, self-awareness and strong work ethicAbility to work under pressure, while acting in a calm mannerShowcase exceptional emotional intelligence and empathy Strong people manager with a focus on ‘a one team’ approach as team is a support function enabling others to perform

IMPORTANT EDUCATION 

Bachelor’s Degree

IMPORTANT EXPERIENCE

Minimum of 10 years of related work experience in real estate servicesExperience working on large-scale accounts for outsourced real estate contracts

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $144,500.00 - $170,000.00

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”