About SMX Online Communities:
The SMX Communities team gives clients real-time access to their consumers via an engaging, social platform. Research activities include quant and qual – and regardless of approach, always encourage proactive, in-depth feedback through asking, listening, discussing, and co-creating.
What makes this role important at Ipsos?
As a Director on the Ipsos Online Communities team, you will be joining a dynamic and growing team of
research and community experts dedicated to bringing the consumer voice to life for some of the
world’s most innovative brands.
In this role you will be responsible for retaining and accelerating the growth of the online community
business. This is a position that will allow you to collaborate with clients to present and leverage new
tools, methods, and cutting-edge solutions to impact your client’s business and society at large. You will
have the ability to work across qualitative and quantitative avenues to interpret client objectives and
guide your team in the creation of compelling online communities driven by strategic engagement and
research design.
The Director role requires excellent organizational and interpersonal skills, a strong understanding of
social media and consumer engagement, and practical brand and marketing experience that will amplify
the critical role of insights and how they are leveraged to support our clients. You will oversee and
support online community teams across the US and be part of the senior management team driving the
future of the practice.
What you can expect to be doing:
Drive commercial growth by maintaining strong relationships with Ipsos business development leads across the organization to drive both internal and external sales opportunities, leading proposal strategy and development and guiding sales to close. Includes leading development of annual business plans focusing on key client and sector growth and retention strategies.
Act as a subject-matter expert in community-based research - develop a thorough working knowledge of qualitative and quantitative research principles and methodologies, and how to best leverage them in an integrated, multimedia, digital environment. Be an active voice in the external market.
Lead a client services team of online community researchers responsible for the successful delivery of key client programs ensuring they have the guidance, mentorship and training to consistently meet and exceed our clients’ expectations.
Be a trusted advisor with our clients, providing strategic guidance and proactive counsel and establishing deep relationships that successfully address key business issues and needs.
This might be the job for you if you have:
Fluent in written and spoken English
Minimum of 8+ years of relevant business experience (marketing/market research), including experience in digital
Must be willing to travel, up to 20%
Demonstrated success in developing deep, lasting relationships with senior-level clients (research, marketing, C-suite)
Client service and business building with a background in strong strategic thinking and creative problem solving
Excellent written and verbal communication skills in addition to well-developed interpersonal and presentation skills are necessary
Strong team leadership skills with experience in mentoring and/or managing others.
Background leading/inspiring teams that work collaboratively with a diverse group
Ability to manage multiple priorities simultaneously
Superior organizational skills and unflagging attention to detail
Comfortable managing a demanding and multi-faceted workload
Experience in supplier-side marketing or market research a plus
Understanding or experience with online communities a plus
If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!
In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $100,000 to $110,000 Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.
What’s in it for you:
At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.
To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit:
Why Work at Ipsos | US
Commitment to Diversity
Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do.
We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.
Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.
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