Work Location Type: Remote
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.
Position Details:
This position is responsible for the leadership of 8-10 National Account Managers who will retain and grow the National Account customers assigned to the region. The director must have a clear understanding of the MRO potential of the portfolio and of each customer along with the key competitive insights required to develop a clear strategic vision and tactics for Grainger to win market share. The position synthesizes all customer knowledge and develops overall short-term and long-term portfolio/customer growth strategies.
You will also be accountable for driving speed to revenue, offer productivity improvements and provide operations support as needed to field leadership. Overall portfolio stewardship and keen operating expense management will ensure you exceed the growth and profit goals.
Position requires strong cross functional collaborative skill set, ability to influence strategic direction and lead successful execution of multiple work streams including key customer negotiations.
You will report to RSVP National Accounts. This is a remote role with travel within Canada and United States.
You will :
Overall responsibility and ownership for financial performance of all National Accounts in designated customer portfolio: sales/revenue, expenses and operating earnings. Responsible for customer experience, operating budgets, territory analysis, reporting/key performance measurements and contract performance of each National Account. Talent Management: Lead team of 8-10 National Account Managers, including recruitment, training, coaching, development and performance. Customer Experience: Support National Account Managers’ efforts to clearly understand customer needs, design proposed services and solutions models and to lead cross functional execution. Cross functional Collaboration: Maintain strong and effective working partnerships across Grainger departmental matrix. Stewardship: Work closely with all business partners to maximize profitable growth relative to customer portfolio while mitigating risk to Grainger business. Must have good prioritization skills to focus on highest priority short and long term growth opportunities. Canada and North America-wide travel required. You have: Bachelor's degree in Buisness Amministration or related discipline combined with relevant management experience or equivalent experience. MBA preferred. 10 years experience in Sales and People management Ability to comprehend complex technical, financial/budget issues and utilize information to affect plans, actions, profitability and costs. Working knowledge of continuous improvement practices, demonstrated negotiation . High degree of organization, planning, and multi-tasking skills. Proven presentation and written communication skills.
Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):
DEI Statement
We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.
We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.
Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role or to a director+ position.
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