Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job CategoryMarketing

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range$111,600.00 - $184,200.00

Target Openings1

What Is the Opportunity?Join the team that collaborates across Travelers to inform business decisions, drive winning strategies and enable the business to capitalize on change. Enterprise Market Research (EMR) provides business and functional area partners with objective, credible and actionable insights; helping to profitably grow the business, build the brand and positively position Travelers within the marketplace. Secondary market research roles obtain, analyze and synthesize internal and external data sources to identify and size market and industry opportunities, understand competitors actions, and monitor external trends and their potential impact on the business. The Managing Director, Market Research Ops helps to direct the management of the research operations team, including project support from design to execution and data analytics; responsible for staff development; provides coaching/subject matter expertise to department. In addition, this position manages a team of managers, sr. analysts, analysts and/or interns.What Will You Do?Utilizes expertise to manage highly complex projects across all businesses.Manages all facets of staff performance in order to achieve business objectives; Proactively recruits for talent and acquires high caliber people with a diversity of skills and backgrounds; Manages performance and provides honest, constructive feedback.Responsible for quality control of team's work, as well as performance management, coaching and development of staff.Expert-level data collection & analysis, data management, and generation of findings.Ensures work supports the research team to meet project objectives.Responsible for quality control of team's output; provides advanced subject matter expertise; provides coaching, development, and management of staff including performance reviews.Key deliverables of the team include generating/ populating report-ready tables and charts, and managing a repeatable process for project design and execution (proposals, analysis plans, reporting, data storage and management, and other delivery mechanisms, etc.).Other duties as assigned.Perform other duties as assigned. What Will Our Ideal Candidate Have?Bachelor's degree in business, marketing, economics, engineering, mathematics, statistics or comparable analytical degree preferred.MBA, Master's of research, or other advanced degree preferred.6+ years of market research or related work experience preferred.4+ years of leadership experience preferred. Effectively manages all facets of staff performance in order to achieve business objectives.Advanced ability to analyze and summarize data and information from survey or qualitative dataAdvanced ability to turn observations derived from data and analysis into actionable insightsDemonstrated ability to manage multiple research projects from the scoping phase through client delivery, managing to a budget on projects utilizing a vendor.Provide advanced subject matter expertise in research methods (quantitative and qualitative), survey design, and a working knowledge of statistical and sampling methods and their appropriate applications.Strong PowerPoint, Word, and Excel skills.

What is a Must Have?Minimum of 5 years of market research or related experience required. Minimum of 2 years of leadership experience.

What Is in It for You?Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.