Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics (www.QuestDiagnostics.com) is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. We are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index. With 2023 revenues of $9.25 billion and over 2,250 patient locations across the United States, Quest Diagnostics serves half of the physicians and hospitals in the U.S. with their large variety of products and services.

The Role

            The Director, Leadership Development & Learning provides subject matter expertise on the design, development, and delivery of individualized and programmatic approaches to build leadership capabilities for leaders at all levels in the organization. The incumbent will ensure delivery of leadership development programs, projects, and practices; execute and administer assessment tools to measure development needs; collaborate and partner with internal and external partners; manage vendor relationships; provide enterprise-wide oversight of effective leadership development practices; design and implement program evaluation tools; summarize and communicate program outcomes; and continuously refresh and add to a robust set of development offerings.

Drive strategic direction for programs, projects, and practices designed to develop, grow, and build leadership capabilities for leaders at all levels in the organization (i.e., frontline through executive)Continuously assess development needs of Quest leaders, using a range of internal inputs and external research to drive leadership development program content, as well as alignment with The Quest Way (our Purpose, Strategy, and Culture (including the 5C’s))Manage and further build a portfolio of development offerings, including assessments, internally and externally designed programs, and curated content made available through the Learning Management System (LMS)Design and develop all aspects of key leadership development programs, end-to-end, including identification of competencies/skills, curriculum design, program materials, facilitation plans, program budget/costs, internal partnerships, vendor management, program evaluation, and marketing/communicationsProgram manage all aspects of key programs (e.g. enterprise-wide programs for all frontline leaders – LeadingQuest Supervisor and Manager (LQSM) Core); and mid-level leaders – LeadingQuest for Business Impact (LQBI))Facilitate program sessions or courses and/or build internal organizational capability, as neededGovern standards, practices, and vendor partnerships for leadership development programs, and provide consultation to HRBP’s, business leaders, and other colleagues on the effective design and delivery of programsPartner with the Talent Management team to align program offerings with development actions identified through the talent review/succession planning processCoach and guide leaders on individual development planning along with the utilization of individual assessment toolsCollaborate with the Organization Development team on enterprise leadership capability models and the use of assessments and profiles to build effective leaders and leadership teamsProvide leadership and thought partnership on enterprise projects focused on the effectiveness of Quest leadersCollaborate closely with the Organizational Effectiveness and Belonging (OEB) COE team members in establishing an enterprise-wide Organization Effectiveness framework and strategy to enable organizational success consistent with Quest key prioritiesCultivate an inclusive, motivational, enabling and performance-oriented work environment, consistent with the Quest Way and our I&D valuesPerform other related duties, as assigned, to support the COE and priority business objectives
Require 8-10 years of progressive, learning and development, leadership development, organizational development, and/or organizational effectiveness experience in a COE or HR Business Partner role5-7 years of experience serving in the lead role in an enterprise or large business unit learning and leadership development practice3-5 years of experience creating learning and leadership development programs for organizations or business unitsPrefer experience designing and implementing effective leadership development programs within an enterprise with large scale scope, executed across multiple business and functional units, ideally within a heavily matrixed environment; healthcare experience is a plusPrefer experience assessing learning needs, aligning program design with development objectives, and measuring outcomes.Proven track record of accurate diagnosis and results/impact for a large-sized companyUnderstands and uses technology enabled solutions to increase speed and effectiveness of learning and leadership development solutionsDemonstrated ability to use business process excellence tools to continually improve programs based on changing environment, business requirements, stakeholder requirements, and feedback mechanismsExpertise in coaching and providing feedback across all levels of leadership, including executive levelExpertise in Organizational Development, Diagnosis, Design, and Team Dynamics principlesDiagnostic skills that include comfort with multiple methods of data collection (interview, survey, observation), data synthesis and summary, and a story-telling perspective to illustrate program successes/areas for improvementAbility to apply best practices in organizational design and team effectiveness to coach leaders around the interconnectedness between business strategy, organizational structure, and optimal team dynamicsCoaching and influencing leaders towards a development and improvement mindsetTranslating business priorities to skill development needsFacilitation skills in multiple learning environments (virtual, in-person, LMS modules) as well as in meetings and working sessionsPresentation skills with multiple audiences, including executiveProject management skills and timely completion of project deliverablesStrong Microsoft Excel and PowerPoint skills are required – Share Point skills are a plusBachelor's degree is required

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets