With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
\nIf you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
\nReporting to the Brand Management function, this position leads, co-leads, plans, develops, and executes against key brand performance indicators (KPIs), priorities, projects, and initiatives on a regional level that drive business value for the Hampton brand in China with our Master License Agreement (MLA) partner, and participates with select enterprise level workstreams. As Director, you will serve as the brand expert in China, be a holistic integrator across the wider organization and with negotiating and influencing this partnership at its highest levels, be responsible for studying data, identifying insights, developing recommendations, presentations, and business cases, crafting strategies and plans, managing projects, leading and mobilizing vital resources for implementation. The role requires experience with a fast-paced global business environment. We are looking for individuals who have an attention to detail, creativity, entrepreneurial mentality, and an outstanding ability to be an effective spokesperson for the Brand.
\nThe Director, Hampton China Brand Management is responsible for:
\nSetting Strategy
\n• Ensuring the business has the correct focus, delivers the right level of profitability, and long-term
brand equity. Adapt the brands’ value proposition, operating model, product – including prototype and
programming – to reflect the needs of guests, owners, and operating contexts in the region, while
maintaining differentiated swim lanes relative to other Hilton brands and competitors.
• Partners with Brand Management leadership to develop short and long-term strategies and priorities for the
brand through an annual planning process, coordinates the development and approval of the annual program
fund budget with agreement across the various organizations and teams.
• Ability to think strategically, with the know-how to deliver at the brand, regional, and property level.
\nExecuting for Results
\n• Monitors holistic regional brand health and drives performance against KPIs by liaising across the
enterprise and with the MLA partner to develop strategies and tactics for trending portfolio
opportunities.
• Develops and leads project plans against short and long-term strategies.
• Proactively manages and executes day-to-day activities for enterprise and brand initiatives including
localization, implementing change management processes such as development of resources and facilitation
of education and other engagement opportunities to ensure high levels of adoption.
• Complete timely account governance including reporting, dashboards, meeting facilitation, and analysis.
• Support the brand in region with compliance to the terms of their agreement and ensures resolution
including good financial standing, properly executing an approved Quality Assurance program, adherence to
approved Brand Standards, and a reasonable waiver process.
Relationships and Influence
\n• Ability to build positive relationships both internally and externally; navigate and influence decision
makers in a highly matrixed environment; establish and grow strong partnerships and build consensus with
diverse, cross-functional collaborators globally.
• Effectively communicates Hilton’s position and expectations while appropriately representing the interests
and needs of our partner across the enterprise to achieve win-win solutions, ensure strategic alignment
and progress towards shared goals.
• Develop strong, positive working relationships with partners, owners, and owner representatives, gather
feedback, addresses concerns, and cultivate enthusiasm for the brand and support for enterprise and brand
initiatives.
• Capable of representing, promoting, and building excitement for the brand to a broad range of external and
internal stakeholders to include owners, guests, and colleagues.
• Serves as the main point of escalation through a proven solutions-based mindset and comfort in navigating
difficult discussions, ability to effectively address any issue in collaboration with others as
appropriate; ability to proactively identify and prevent potential problems.
What are we looking for?
\nWe seek self-starters, who are passionate about hospitality and building strong, productive partnerships. This role is for those who will excel at managing one of our powerhouse brands in a dynamic and growing region. We believe success in this role will demonstrate itself through the following attributes and skills:
\n• Excellent communication skills, both written and verbal, including identifying critical information and
sharing those messages with appropriate groups.
• High quality, detail orientation backed by ability to prioritize activities efficiently, and ability to
write reports and develop and deliver impactful presentations.
• Strong time management skills and ability to work independently in a fast paced and agile environment.
• Ability to listen, gather critical information, identify opportunities, and problem solve.
• Experience with data analysis, interpretation, identifying insights, and developing recommendations.
• Leadership and influencing skills to lead and collaborate with internal and external partners to achieve
desired outcomes, and comfortable dealing with ambiguous situations and in setting expectations.
• Absolute discretion and confidentiality regarding sensitive information.
• Strong project management skills and highly organized with a consistent record of working on complex
projects with multiple partners and cross-functional teams.
• Innate strength to navigate large, matrixed organizations and build/maintain positive and productive
relationships at all levels.
• Experience with strategy development, building business cases, gaining internal/external consensus,
driving implementation, backed by a track record of consistently achieving timelines and results.
• Understanding of local enterprise culture and ways of working preferred.
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
• Minimum 15 years of professional experience
• Minimum 15 years of hospitality experience, preferably within the Chinese market; domestic brand experience a plus
• Minimum 8 years experience developing strategies, project management, account management, driving
implementation, gaining support in a cross-functional environment, translating market research and
identifying key insights
• Ability to travel domestically and globally as required, approximately 40%
• Language: English and Chinese (reading, writing, listening, speaking, interpretation and translation)
It would be useful in this position for you to demonstrate the following capabilities and distinctions:
• Bachelor’s degree or on the job equivalent experience.
• Minimum 8 years of managerial experience
• Minimum 8 years developing annual plans, corporate budgets, narratives, business cases, forecasts, and
strategic roadmaps for large enterprises
What will it be like to work for Hilton?
\nHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!