Job Description

Pay: $0 per year - $90000 per year

At Great Wolf, our Director of Guest Services strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitor compliance with standards and procedures.

Join our Pack:  

* Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels  

* Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives  

* Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training  

* Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund  

* Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.  

 

Benefits:  

* Medical, Dental, and Vision insurance  

* Health savings account  

* Telehealth resources  

* Life insurance  

* 401K with employer match  

* Paid vacation time off  

* Paid parental leave 

Essential Duties & Responsibilities

Manages and leads the Front Office, Reservations, PBX, Bell Services and Kids Experience departmentsAccomplishes human resource objectives by recruiting, selecting, orientating, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and proceduresAchieves guest services operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing changeMaintains guest confidence by maintaining service levels; inspiring repeat visits; making the resort a "family tradition"Maintains a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures; complying with legal regulationsUpdates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Enhances resort reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Basic Qualifications & Skills

Associates Degree in Hospitality, Hotel Management (or related field) or equivalent experience3+ year previous Guest Service management experience, demonstrating ability to develop comprehensive organizational plans and managing people to obtain individual and organizational goalsSuccessful completions of a criminal background check and drug screen

Desired Qualifications & Skills

Bachelors Degree in Hospitality, Hotel Management (or related field) or equivalent experiencePrevious experience at Director level at family themed resortAbility to multi-task and prioritize a variety of tasks with minimal directionProven teamwork skillsEnthusiastic and energeticExcellent communication skills

Physical Requirements

Ability to lift up to 20 lbs.Able to sit and/or stand for long periods of time

Application Instructions  

We are hiring immediately, with relocation packages available. Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf’s website). Complete an application and a recruiter will reach out on next step.