Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Governance & Compliance SME, Mastercard Europe Technology

Job Description Summary: The Director role serves as a key regulatory TECH Subject Matter Expert (SME) in the region, promoting and maintaining regulatory compliance, and supporting the regional incident response process and resilience enhancements. This position reports to the Vice President, Governance & Compliance, Mastercard Europe Technology.

Key Accountabilities:
•\tAct as the primary regulatory TECH SME for compliance with all current TECH oversight requirements in the region.
•\tServe as a point of contact for all TECH-related regulatory requests, including regular central bank engagements, addressing regulatory findings, and supporting self-assessments.
•\tMaintain oversight of the external regulatory landscape and assess potential impacts to TECH.
•\tProvide governance support for MCE Technology and ensuring policies and procedures are reviewed in line with regulatory requirements.
•\tSupport the MCE Governance Requirements Owner for MCE – MCT (Mastercard Technologies) and assist in bi-annual service reviews with MCT.
•\tMonitor and coordinate the reporting of all operational incidents reaching regulatory thresholds in the region, in partnership with Regulatory Affairs.
•\tCollaborate with peers in other regions to share best practices and enhance the global incident management process.
•\tSupport both the 1LOD (Technology Risk Management) and 2LOD (Risk Management) with the identification and monitoring of MCE operational risks.
•\tMaintain oversight of program resiliency enhancements impacting the region.
•\tCoordinate all MCE TECH deliverables to key stakeholders, including the QEBR with the Regional President.
•\tWork closely with MCE TECH Division Leads to support customer escalations and operational resilience requirements.
•\tProvide leadership, direction, and development to junior team members.
•\tPromote a strong compliance and governance culture.

Qualifications and Experience:
•\tKnowledge of the European regulatory landscape impacting payments (essential).
•\tBachelor’s degree in a technical field or equivalent combination of 5-8 years of training and experience (desirable).
•\tGood understanding of the MC network and core transactional programs.

Skills and Competencies:
•\tSelf-starter with the ability to work independently.
•\tCollaborative approach, building trust and maintaining excellent relationships with key stakeholders.
•\tStrong business acumen and understanding of the external environment.
•\tExperienced people leader.
•\tAdvanced verbal and written communication skills

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.