Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Candidate will be a part of the Know Your Client (KYC) Outreach teams within the Global Corporate and Investment Bank (GCIB) and Global Markets (GM) lines of business.

The Function

The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.

The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner.

In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes, and identify opportunities that enhance the client experience.

Job Description:
The KYC Client Outreach Specialist (COS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for periodic refreshes in a timely manner.

Responsibilities:

Outreach to clients requesting and collecting KYC documentationAssign Outreach contacts and serve as the key point of contact for relevant Clients as well as Bankers, Operations, Risk and other internal functionsPartners with KYC support to review, challenge and communicate the KYC refresh forecast including any considerations as it relates to internal capacity as well as client population considerationsDrive ownership of client engagement and work across Lines of Business to close relationship coverage gaps, if anyEstablishing and owning team/stakeholder routines to maintain transparency of progress, expectations, and provide a forum for escalations across industry coverageDrives the organization and recording of client contacts in appropriate systems of recordOwn any requirements as it relates to client-related discussions in internal governance routines within the FLU and those governed by support partnersOversees and resolves the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impactsConsolidate client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank’s processes across lines of business and regionsRaise process issues and improvements that collectively help our clientsPartner with colleagues in Banking, Sales,, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as neededReview clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continueOwn the Outreach of both periodic refreshes as well as remediation and associated programsOwn the Outreach of jurisdictionally or regionally stringent requirements where neededOwn timely collection of client required documentation, including follow ups where neededEnsure voice of the client is heard while adhering to policies, laws, rules and regulationsConsider, propose or feedback on potential client portals or improved methods of interactionOwn performance metrics, and ensure any exceptions are resolved within required timeframesMaster customer due diligence (CDD) requirements and guide clients as needed to complyDrives the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to complyRepresent Outreach on exam/audit/regulatory management from a FLU perspective, where neededAdhere to bank privacy policies in securing non-public information obtained as part of KYC activitiesEnsure hiring and mobility adhere to the KYC FLU location strategyEmbrace a collaborative and output oriented culture

Required Skills:

Bachelor's degree or equivalent work experience10+ years experience in a client facing role within the financial services or a related industryPreferred: Certified Anti-Money Laundering Specialist (“CAMS”)Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictionsMust demonstrate a strong client focusDemonstrable ability to work across lines of business, regions and global client groupsUnderstands how the client book fits into the overall business growth strategyUnderstand big picture and ability to work well independentlyAbility to initiate and build strong relationships with all levels of the organizationExcellent interpersonal skills for motivation, collaboration and encouragementProfessional Demeanor: Demonstrating patience, composure, and positive attitude.Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detailExcellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, WordPreferred: Proficiency in written and spoken English and Mandarin