WHAT IS BOX? 

Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.

WHY BOX NEEDS YOU

The Director of eCommerce will drive the Online Sales strategy at Box with a hyper focus on revenue generation, build a long-term plan for revenue growth, and lead the cross-functional build, marketing and product teams toward this goal. They will be a key member of our Digital Marketing Leadership team, and will be responsible for achieving or surpassing the business targets for the eCommerce business.

WHAT YOU'LL DO

Your impact at Box Develop and drive eCommerce short-term plans to meet or exceed quarterly ARR targets for the self-serve customer 
Own the Online Sales annual, quarterly and monthly revenue target achievement and drive quick actions to change trends
Develop and execute the eCommerce long-term plan to grow annual ARR targets for the self-serve customer using a PLG approach with a focus on net new acquisition via methods like internationalization, pricing strategy and customer-first digital experiences
Develop in partnership with Build, Marketing and NPI teams the eCommerce product roadmap to digitally enable Box products and features for the self-serve buyer
Establish revenue target achievement model with business partners to enable a Sales-Marketing-Digital team approach
Measure team and individual success against team and role-specific goals and targets
Manage a team of experienced product, sales and marketing managers with a shared revenue goal
Maintain and evaluate the eCommerce budget and resourcing needs to enable the short- and long-term roadmap
Lead communication across all of the cross-functional teams and with leadership and act as the eCommerce and PLG subject matter expert
Champions eCommerce and builds relationships across the Sales, Marketing, Corporate and technical partners across Enterprise and Sales systems and operations

WHO YOU ARE 

Box executives are a cohort of engaged and passionate leaders who share a mindset focused on customer centricity, innovation and growth. As a leader in this role, you are/have:

Passionate about Product Led Growth – with a deep understanding of the customer lifecycle (acquisition, upsell and retention)
Owned an eCommerce business unit with revenue targets
Proven experience and knowledge of the self-serve/digital product purchase experience
Experience leading a multi-functional team including product, engineering, design and marketing Knowledge of customer touchpoints (eMail, In App, Chat) and how to leverage them to enable growth Demonstrated ability to manage multiple projects in a fast-paced, dynamic environment
Strong cross-functional collaboration skills Highly organized with a strong attention to detail
Exceptional experience in data collection, analysis and presentation with a deep analytical ability for investigation
8+ years of Product Led Growth experience in a global SaaS company International growth experience a plus
Understanding of the martech products and features to enable and optimize the online buying journey Knowledge of Salesforce, Tableau, Zuora, Jira a plus

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

Head-over-heels about this role — but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

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