As the Director, E-Commerce Merchandising, you will develop and drive the strategy of our Merchandising team to improve customer conversion and retention. You will utilize  your experience and understanding of ecommerce trends, data, algorithmic recommendations, in-app promotion, and editorial curation to drive revenue growth and enhance the overall customer experience. This position leads our Merchandising team and reports to the VP, RevenueWhat You'll DoDevelop, evolve, and execute the ecommerce merchandising strategy in alignment with overall business objectives, customer experience, and merchant successOversee the planning and execution of promotions, seasonal campaigns, and related product launches, ensuring timely execution and alignment with marketing and sales strategiesUtilize data-driven insights and analytics to analyze performance, identify trends, optimize product assortment, and develop an holistic merchandising strategy that drives orders and profitabilityIn partnership with the Integrated Marketing team, develop and align marketing campaigns with merchandising efforts to acquire new customers, retain existing customers, and strategically drive category and merchant adoptionLead a team of merchandising professionals, providing guidance, mentorship, and performance feedback to drive excellence and achieve department goalsFoster a culture of collaboration, creativity, and accountability within the merchandising team, promoting a positive work environment and a passion for excellenceIn partnership with the Business Analytics and CRM teams, identify opportunities and provide strategic recommendations to build customer and merchant value by introducing new categories, merchants, and use cases to customersIn partnership with the Integrated Marketing and Brand teams, add merchant locations and curate compelling editorial categories that solidify Favor as a local authority in TexasCollaborate with the Sales, Business Analytics, and CRM teams to drive success for existing merchant partners, and lay the groundwork for new merchant partnership opportunitiesDevelop and optimize a campaign calendar to drive category and merchant awarenessPartner with Product, Business Analytics, and Data Science teams to develop and implement merchandising tools, processes, algorithms and best practices to streamline workflows, improve efficiency, and develop recommendations that drive conversion and retentionStay current on industry trends, competitor activities, and emerging technologies to identify opportunities for innovation and differentiation in the e-commerce spaceSkills You HaveA bachelor's degree in business administration, marketing, merchandising, or related fieldA master of business administration degree is preferred10 years of experience in ecommerce merchandising, with at least 4 years in a leadership roleA proven track record of driving revenue growth and optimizing merchandising strategies in a fast-paced e-commerce environmentA demonstrated track record of creating strategic relationships across the business while driving alignment on high-priority, high-visibility initiativesStrong analytical skills with the ability to interpret data, draw insights, and make data-driven decisionsA deep understanding of e-commerce platforms, technologies, and best practices, with proficiency in e-commerce analytics tools and systemsExcellent time management and organizational skills with the ability to manage competing priorities while meeting deadlinesAbility to partner seamlessly with cross-functional teams across an organizationWho You AreYou are a strategic thinker with a results-oriented mindset, capable of developing and executing long-term merchandising plans while also managing day-to-day operationsYou are an excellent leader with communication and interpersonal skills that inspire and motivate cross-functional teamsYou thrive in a collaborative, team-oriented environment while effectively managing multiple priorities and deadlinesLife at Favor
Where you’ll work: This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce. 
Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts! 
Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.
Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.
Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.
Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. 
In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.