Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents. We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. We believe: Every Experience Matters. Talent is Everywhere. All Belong Here. At Medallia, we hire the whole person. About the role: Deal Desk & Strategy is a thought partner helping Medallia close good deals through maximizing bookings, cashflow, and commissions by driving a frictionless sale for customer and sellers, coaching sellers through Medallia policies, and finding creative paths to win deals in a way that protects future growth & renewals. Responsible for team management, pricing/negotiation guidance, deal strategy support, identifying revenue growth opportunities, identifying cost savings, engaging with customers directly in a pricing/contracts specialist role. Responsibilities Manage five Deal Desk team members. Create accurate Order Forms self sufficiently, including Terms & Conditions modifications. Accurate CPQ data entry, including defensible allocations, list prices, and uplifts. Manage deal approval process, consistently representing deals in front of executives. Manage Order Form signature process. Complete pre-close deal review, ensuring accurate downstream Salesforce data. Qualifications Required Minimum of 10 years of related experience; preferably 11-15 years of in a deal desk, finance, contracts, sales operations, or revenue generation role 4+ years of Software/SaaS industry experience 3+ years of CPQ tool experience Preferred Salesforce CPQ workflow (uplifts, allocations, proration) Deal approval policy and workflow Adobe Sign workflow Salesforce CRM system Renewal & Non-Renewal sales process Financial terms (payment, invoicing) Product (functionality, value/ROI, licensing structure) Contract Terms (superseding, cross-referencing orders, amending, liability, subcontractors, master agreement references) Deal terms (margin, licenses, volumes) Medallia Experience Cloud (MEC) system (volumes, use cases, usage, analysis data points) Medallia is committed to equal pay and transparency. The annual base salary range for this position is $134,400 to $242,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions. Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short term and long term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role. At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.