Security is critical for our increasingly digital world. Our mission is to empower every person on the planet and make the world a safer place for all. At Microsoft Security, our innovation goal is to give defenders the advantage they need to stay ahead of threats and to help organizations accelerate the safe adoption of AI while staying compliant. As the Director, Customer Marketing, Microsoft Security, you will play a vital and strategic role in leading and elevating our global customer marketing strategies and programs. This role will drive customer engagement, retention, and advocacy through program design and scaled execution in partnership with go-to-market (GTM) teams, field marketing, and our global demand center (GDC). This role reports to the GM, Strategy and Portfolio Marketing for Microsoft’s Security business. The ideal candidate should have a proven track record in customer-centric marketing or sales roles, with a deep understanding of B2B software as a service (SaaS) customer marketing particularly security – including customer evidence, advocacy, engagement, and retention. This is an excellent opportunity for someone who embodies customer love and a leader who is passionate about designing and scaling customer programs that enhance customer lifetime value, building an engaged community of advocates, and leading a high-performing team. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. **Responsibilities** + Lead, model, coach, and care for a high-performing customer marketing team, fostering a diverse and inclusive environment, and embodying our culture and values. + Lead and grow our customer community through in-person and digital engagement programs and communities, partnering with product marketing and product/engineering on content curation and with events, field marketing, field evangelists, and GDC to scale globally. + Nurture and grow our practitioner customer community through our online tech community platform and scale in-person practitioner engagement programs, partnering with customer success, product/engineering, support, and GTM teams. + Lead our customer evidence programs, partnering with GDC to amplify our brand through testimonials, logo usage, case studies, reviews, and speaking engagements. + Grow customer advocacy through expansion of our customer advocacy programs by identifying and cultivating customer champions and promoting recognition programs such as awards and peer-to-peer reviews to expand positive reviews across key platforms. + Drive and grow our customer advisory board (CAB) and executive engagement, partnering with product/engineering and executives on CAB engagement. Partner closely with sales, product/engineering, product marketing, and customer success teams to ensure customer insights are incorporated into broader business strategies. + Drive alignment between customer marketing efforts and company-wide objectives, delivering on metrics and reporting on customer marketing programs, such as NPS, engagement, content consumption, and retention. + Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture) **Qualifications** **Required/Minimum Qualifications** + Bachelor's Degree in Marketing, Computer Science, Business or related field AND 6+ years experience in business + OR Master's Degree in Marketing, Computer Science, Business or related field AND 4+ years experience in business + OR equivalent experience. + 4+ years direct people management experience or indirect people management experience (or virtual teams). + 4+ years of experience working for an enterprise b2b tech company (10,000 + employees) OR a major consulting firm. **Additional or Preferred Qualifications** + Bachelor's Degree in Marketing, Computer Science, Business or related field AND 12+ years experience in business + OR Master's Degree in Marketing, Computer Science, Business or related field AND 8+ years experience in business + OR equivalent experience. + 6+ years people management experience. + Security industry experience Product Marketing M5 - The typical base pay range for this role across the U.S. is USD $129,200 - $248,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $162,000 - $268,900 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft will accept applications for the role until February 18, 2025. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .