DIRECTOR, CONTINUOUS IMPROVEMENT AND CONSULTING
University of Washington
Req #: 243195
Department: UW SCHOOL OF MEDICINE
Job Location Detail: Onsite/Hybrid depending on business needs
Posting Date: 02/03/2025
Closing Info:
Open Until Filled
Salary: $15,000 - $17,084 per month
Shift: First Shift
Notes:
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230701\_a11y.pdf)
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
**UW Medicine has an outstanding opportunity for a full-time Director.**
The Director within the UW Medicine Business Operations and Management Group serves as a flexible and integral resource who will be available to the Executive Management of the School of Medicine (SoM) and the Dean’s office in several capacities. Responsibilities include, but are not limited to, assisting various SoM Departments and the Dean's office with special projects, internal consulting, troubleshooting, overseeing interim management level administrators, taking on interim management level administrator roles, interim administrative reports, operational assessments, revenue enhancement, expense reduction reviews and other administrative functions. The scope of the position will also include involvement in projects with related organizations, including the School's professional practice plans and affiliated hospitals. The position will periodically lead Continuous Process Improvement projects in various areas and be involved in readiness effort for the school.
Additionally, the Director will periodically be assigned, as needed, to clinical and basic science SoM Departments on an interim basis and will carry out all functions of a SoM Department Administrator during tenure in the position. As a UW SoM Department Director, the incumbent carries out a variety of complex duties prescribed by various directing, oversight or partnering institutions and organizations. The critical knowledge and skill base of a Department director allows him/her to serve as primary operations and finance officer, grants manager and senior administrative representative for the UW SoM Department in which he/she serves. Because of the extensive and complex nature of the daily ongoing operations of SoM Departments, the interim administrator assists in maintaining continuity and stability during the absence of the permanent administrator or recruitment of a new administrator.
This position will work independently as a project consultant manager for a variety of areas, interacting with chairs and executives. The position will also work independently as a Vice Chair/Administrator/Director within one of the 31 Academic Departments as well as doing project work for the Associate Dean of Administration and Operations in the SoM. This person will interact on a regular basis with deans, chairs, faculty, staff, students, patients, customers, outside entitles and must be able to represent the Department they are working in and the SoM. This person will need to be able to go into any of the 31 Academic Departments or 30+ dean's units and lead them as if he/she is the permanent Vice Chair/Administrator/Director, and or a Project Manager leading significant and complex projects. This position requires a critical thinker with independent judgement, discretion, ability to manage a highly charged political system while informing the appropriate Directors/Deans of issues.
The Director is an integral part of the SoM as they not only provide consultation, project management and continuous process improvement support to the SoM Departments, but act in a key administration role during vacancies and leaves of absences. This person provides stability during times of turbulence and looks for ways to improve upon operations while in the role. Overseeing other interim administrators also allows them to keep consistency within the SoM Departments, ensuring best practices and smooth transitions.
**DUTIES AND RESPONSIBILITIES** **Internal Consultant/Project Manager and Continuous Process Improvement (40%)**
Under the direction of the Associate Dean of Administration and Operations in the School of Medicine, the Director serves as an internal management consultant/project manager to the School's Executive Management. The position will:
• Work with the School's management and appropriate Department(s) to identify and define key issues, opportunity for improvement and will lead projects to address concerns. The position will be asked to lead projects covering broad functions, and very diversified by nature.
• Conduct/coordinate administrative, operational, and financial analyses to assess performance or support special projects.
• Participate to Departmental reviews.
• Develop and negotiate recommendations which provide necessary guidance and resolution to identified problems. These also must be responsive to the needs articulated by the Department(s) where each project is based.
• Lead Process Improvement projects throughout the School.
• Implement Continuous Process Improvement/Lean tools for the School in needed areas.
• Identify and recruit future Vice Chairs/Administrators/Directors.
• Onboard and coach Vice Chairs/Administrators/Directors.
**Interim Vice Chair/Director/Administrator (40%)**
The Director provides the supervisory role of interim administrator to support to SOM Departments as needed, directing Department activities during transitional times when vacancies occur or by supporting the Director of Business and Operations in this function.
• The acting administrator role can require up to a full FTE to cover the responsibilities of vacant administrative positions with complete knowledge of standard Departmental operations and responsibilities.
• Will serve as lead in projects and in Departments during key role vacancies.
• Within certain constraints, this role will take advantage of the vacancy to review Department operations and financial record keeping.
• This position will be responsible for identifying and implementing changes in operations in preparation for new management. Recommendations for higher-level changes and enhancements would be proposed to the executive management of the Department and/or School's executive management.
• The Director is the key resource advisor to the Associate Dean of Administration and Operations and to Department Chair. They must exercise independent judgment and discretion in work related to finance, management policies, staffing, and operations. The administrator is expected to use diplomacy and negotiation skills, and to engage appropriate resources in achieving Department goals and objectives in collaboration with Department leadership and staff.
• The Director might be responsible for Department operations management. To meet Department service and performance goals, the Director works closely with unit managers, scientific leadership, key institutional partners, and staff. The Director maintains facilities, operations, day-to-day cyclic requirements and services in compliance with relevant federal, state, and University regulations and policies.
• The Director is responsible for planning, monitoring and executing programmatic activities, including coordination of data gathering and reporting; termination or continuation of Department programs as is appropriate; and planning and coordination of marketing documents and activities as called for.
• The Director manages all administrative and financial tasks as the primary administrator of the Department, including budget, financial management, sponsored research and clinical management, IT, space, HR, etc.
• The Director oversees all administrative Department staff and serves as a resource to Department leadership and staff regarding personnel policies and procedures. This position provides advice and counsel to the Chair and faculty leadership regarding staffing issues and organizational needs.
• Unit managers within the Department report to this position for operational and fiscal oversight purposes. They may coordinate staff recruitments and may help to oversee the faculty appointment processes; facilitates unit managers’ HR needs, advises and facilitates performance review processes for University-employed Department staff and has authority to hire, counsel, and terminate University-employed Department staff after consultation with the Department Chair and UW Human Resources.
• The Director manages information requirements of the Department, to include academic, business, educational and research information needs, and incorporating and utilizing existing Information Technology architecture.
• The Director will manage the research resources of the Department, including grant and contract funds, staff and processes, research staff support, capital equipment, physical plant, IRB and Protected Health Information compliance issues.
• The Director will manage risk and promote compliance in accordance with policies of the University, UW Medicine and other oversight bodies, to ensure operations and resources are in alignment with mission and requirements.
• This Director is responsible for managing facilities to ensure effective, efficient and safe operations and preservation of resources. The administrator will review space assignments periodically, working with the Department Chair and Dean’s Office to develop business plans and proposals to support requests for space, as needed. Additionally, the administrator will oversee the Department’s equipment inventory system, reporting, planning and replacing of equipment as needed.
**Clinical Services (20%)**
• Responsible for tracking, analyzing, and reporting on various clinical related activities based on needs.
Other related duties as assigned.
**MINIMUM REQUIREMENTS**
Master's Degree in Business Administration, Health Care Administration, or related field plus a minimum of five years' management level administrative experience.
**Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.** **ADDITIONAL REQUIREMENTS**
• Strong Project management experience.
• Strong organizational skills.
• Experience managing professional, technical, and union-represented personnel.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to oversee planning and implementation of complex projects including office automation systems and software.
• Strong knowledge and experience in Lean, Continuous Process Improvement (CPI) methodologies, and large project management.
• Strong analytical skills and ability to do detailed work and financial planning.
**DESIRED QUALIFICATIONS**
• Management level experience in an academic or research institution environment.
• Lean/CPI Certification
**Application Process:** The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you log into your “My Jobs” page. If you choose to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
Confirm your E-mail: Send Email
All Jobs from University of Washington