The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role:
We are seeking a Director, Business Operations to act as the primary liaison with corporate and technology business operations leaders and unlock world-class operational excellence within the Global Solutions team.

Meet our team:
The newly established Global Solutions Engineering organization will deliver products for Global Markets, including key strategic initiatives such as Digital Wallets, that will allow expansion of PayPal’s footprint through intuitive experiences. This team will be responsible for building out platforms that will accelerate time to value across all PayPal markets.

Job Description:

Your day-to-day:

Partner with senior leadership to define and drive strategic vision, goals, and objectives Evolve team operating model including processes to enable strategic planning along with identifying opportunities for simplification, quality, and productivity improvement; and deliver the analysis and associated actions necessary to enable continuous improvement    Deliver spending plans, allocation and oversight processes, and hiring strategies to enable judicious management of OpEx dollars to/below budget, reflecting business priorities  Align workforce allocation according to strategic priorities and execute within Workforce Planning. Provide requirements to Workforce Planning for analysis against strategic initiatives to allow decision-making. Create, implement, and drive operating rhythms, relevant artifacts, and team events to enable better communications and engagement up down, and across functions & teams; optimize cadences, drive agenda and prep for internal team rhythms, management/executive reviews   Build a culture of data-driven decision-making by building, developing, maintaining, and reporting core Engineering Key Performance Indicators (KPIs) and other metrics to measure velocity, churn, and capacity Be a thoughtful steward of the cultural values we strive for as a company (collaboration, innovation, inclusion, wellness) and an ambassador of enterprise-wide activities    Drive Technical Platform program/project in collaboration with engineering leaders Build a standard Agile process for all core consumer engineering teams  Partner with enterprise stakeholders in further defining the job framework, skills mapping, and location strategy for Consumer Engineering  Manage budget and key SOWs with third parties  

What do you need to bring: 

12+ years of experience in planning, business operations, or technical project management  8+ years of experience delivering strategic, high-priority projects in matrixed environments Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike High delivery focus with an emphasis on task ownership and completion Excellent interpersonal and communication skills; proven ability to work effectively with all organization levels Ability to work under pressure, manage multiple projects with competing priorities, meet deadlines, and adapt to change, comfortable dealing with ambiguity and uncertainty Ability to balance business partnership with the need to exercise independent judgment and to raise issues in a timely and constructive manner Ability to work well in a cross-functional, matrixed management environment Ability to influence and achieve alignment across a range of different opinions and interests Ability to work independently and within a team environment  Strong MS Excel & PowerPoint skills Bachelor’s degree in Engineering, or a related field is required 

**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply. 

Additional Job Description:

Subsidiary:

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$118700 to $246290

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.