Amazon Pay’s mission is to provide Amazon customers a superior paying experience anywhere they shop. With Amazon Pay, we connect merchants with any Amazon customer in the world, delivering identity and payment services that remove friction for consumers and help merchants grow their sales. Our objective is to make Amazon Pay a ubiquitous payment option for customers. Today, Amazon Pay is available in 18 countries, enabling merchants to leverage our trusted, seamless buying experience to allow more than 300 million active Amazon customers to purchase from them.

As the Director for Amazon Pay, you will fully own the design and execution of the customer acquisition and growth strategy in the US and EU, ultimately owning the P&L and overseeing business decision-making and strategies. The role oversees Strategic Account Sales, Strategic Account Management, Solution Architecture, Program Management, and Marketing. You will play a pivotal role in shaping strategies to deliver an unparalleled, personalized, and rewarding experience for our customers. As a member of the Amazon Pay leadership team, you will contribute innovative ideas and define our strategic direction. We can also consider applicants in London or Luxembourg.


Key job responsibilities
Strategy Development:
- Formulate, communicate, and execute a comprehensive business strategy for the EU and US aligned with the company's overall objectives.
- Define and drive Amazon Pay’s strategic direction in the EU and US.
- Identify market trends, analyze the competitive landscape, and explore growth opportunities to inform strategic decisions.
- Collaborate with the product team to drive product development aligned with market needs in the EU and US.
- Shape global product and technology directions for Amazon Pay.
- Represent Amazon Pay externally to partners, merchants, regulators, and other stakeholders.

Financial Management:
- Take ownership of the P&L for the EU and US, ensuring financial goals and targets are met.
- Implement cost-effective measures and revenue-generating initiatives to maximize profitability in the EU and US

Market Expansion:
- Drive market expansion initiatives, exploring new customer segments, and product/service offerings.
- Develop and nurture strategic partnerships to support business growth.

Customer Focus:
- Establish and maintain strong relationships with key clients and stakeholders.
- Implement customer feedback loops to enhance the Amazon Pay experience and drive customer satisfaction.

Risk Management:
- Identify potential risks and devise effective risk mitigation strategies.
- Monitor regulatory changes and ensure compliance with industry standards

Build a Customer-Obsessed Team & Culture:
- Cultivate a team that is passionately customer-centric and continuously strives to innovate on behalf of customers.
- Attract, develop, and retain top talent to build a diverse and high-performing team.
- Foster a day-one culture that emphasizes customer obsession, innovation, ownership, and relentless delivery.
- Make strategic investments in software systems and architecture while influencing technology decisions in partner teams.
- Collaborate with other technical leaders to drive synergy and alignment across Amazon's technology landscape.

Success Metrics
- Revenue growth in the EU and US regions.
- Increased customer adoption and merchant satisfaction rates.
- Operational efficiency and cost-effectiveness.
- Delivery of innovative, customer-obsessed payment solutions.