Job Summary
The Digital Technology Advisor is primarily responsible for performing instructor lead training on CAD/CAM products at dental offices and the local Patterson branch. This position is also responsible for observing and evaluating current customer clinical practices, analyzing the clinical team's capabilities, and consulting with customer on integration of CAD/CAM into current clinical practices.

Essential Functions

Prepare and deliver instructor-led training sessions at customer site and branch on CAD/CAM software and products to include, but not limited to: Dentsply Sirona CEREC, 3Shape Trios, Planmeca PlanCAD, 3D printing, Sirona 3D implant planning, CEREC Guide 2, etc.Coordinate, participate in, and support meetings and activities (technology events and marketing activities), as requested by leadershipPrepare, implement and revise the CAD/CAM integration process for new and existing customers; make recommendations to streamline processes for efficiencyAssist the customer with designing a CAD/CAM software product solution and clinical flow that aligns with customer needsAct as an ongoing advisor to CAD/CAM customers regarding the technology, software updates and associated productsAssist with the installation and updating of CAD/CAM software and hardware with assistance from technical supportCollaborate with Patterson Technology Center (PTC) to resolve CAD/CAM software and product issues as necessaryPrepare, coordinate and conduct User Group Meetings/CAD/CAM Study ClubsComplete administrative and technical duties (i.e.; expense accounts, feedback, reports for pre and post training, etc.) within company or department procedures and policiesComply with Company and department policies and standards; performs other duties as assigned

Additional Responsibilities

Sign in remotely into customers CAD/CAM acquisition units to analyze and resolve issuesDeliver CEREC Ortho certification as neededEstablish comprehensive plan to promote retention of CAD/CAM systems, monitor customer satisfaction and build a loyalty base for CAD/CAM and associated products. (i.e. CAD/CAM specific customer surveys, newsletters, personal follow up phone calls and emails)

Minimum Requirements

Bachelor's Degree in Learning and Development or equivalent education and/or experience5 years of experience with digital dentistry

Preferred Requirements

Dental assistant or dental hygiene experienceExperience in the use of and training of technology related dental products and equipment

Skills and Abilities

Strong working knowledge of CAD/CAM equipmentStrong verbal and written communication skills, with the ability to work well with people at all levelsFacilitation and presentation skills for both in person and remote settingsSelf-starter who can work independentlyDemonstrates strong leadership skills, completing tasks in a timely manner with little supervision while guiding individuals toward task accomplishmentProficient with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easilyKnowledge of dental industry and general practices

Required Licenses and Certifications

Drivers License Upon Hire Required

Physical and Cognitive Demands

Communicate/Hearing FrequentlyCommunicate/Talking FrequentlyLearn New Tasks or Concepts FrequentlyMake Timely Decisions in the Context of a Workflow FrequentlyComplete Tasks Independently ConstantlyMaintain Focus ConstantlyRemember Processes & Procedures ConstantlyStationary Position (Seated) ConstantlyVision ConstantlyHand/Eye Coordination OccasionallyBend RarelyComplete Tasks in a Noisy Environment RarelyFeeling/Grasping/Handling RarelyMove/Traverse RarelyRepetitive Motions Rarely

Working Environment

Hazards Occasionally

Environmental Conditions

Office: This position primarily operates in a professional office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building's primary work areas consist of desks, chairs, computers, and other office equipment and devices for professional services.

Travel Requirements

50% This position requires moderate travel (50%) in a local area