Overview Who We Are: Our new global headquarters is conveniently located in Irvine, CA near John Wayne Airport in the Park Place development. For our onsite and hybrid employees you will be able to enjoy amenities such as access to many restaurants and shops, running trails, a fitness deck, outdoor seating, dry cleaning, car wash, free garage parking, car charging stations, shuttle service for train commuters, outdoor games like bocce, horseshoes, gaming tables, pickle ball, and basketball. For more information on Park Place visit parkplaceirvine.com. Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity! How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more. If you want to learn more about us visit us at www.panasonic.aero and for a full listing of open job opportunities go to www.panasonic.aero/join-us/ Responsibilities The Position: Serves as the primary post-sale point of contact for clients/customers digital service delivery. Directly involved in and managing digital product customers’ goals, challenges and help to provide guidance; Help establish best practices for digital onboarding and manage key stages of digital EIS (entry into service) (testing, integration, training), data, content loading, product optimization, and ongoing product maintenance and client interaction. Digital Service Delivery Support world-wide customer post-sale needs for digital product customer success by overseeing the digital product customer journey, specifically focused on oversight of configuration, testing, integration, and supporting customer training to meet deadlines. Obtains and provides customer feedback to cross-functional partners related to additional maintenance or fixes, as needed. Proactively recommend enhancements or additional features that align with their evolving business needs. Collaborate with customers to understand their business goals, sales strategies, challenges, and unique needs within the context of our digital product portfolio and its value proposition. Determine and develop approaches to solutions. Identify and resolve any issues which may inhibit implementation of digital product EIS. Conduct customer service workshops and presentations; monitor and measure client satisfaction. Team Collaboration and Communication Serve as the primary point of contact for digital product specific customer communication, managing expectations, addressing inquiries, & acting as a bridge between the cross-functional. product team and the customer. Participate and present in select meetings with internal teams, digital customers, vendors and interactives. Partner with Product Line Manager to facilitate the role out of new features. The salary range of $98,000 – $165,000 is just one component of Panasonic’s total package. The final offer amount may vary based on factors including but not limited to individual’s knowledge, skills, experience, and location. In addition, this role may be eligible for discretionary bonuses and incentives. Qualifications What we're looking for: Knowledge of e-com in particular for airline brands, loyalty and on board customer experience Ability to build on the digital value proposition with an understanding of digital products and the cross-functionality and integration of each. Ability to prioritize, multitask and handle pressure and deadlines within a lean fast-paced tech and ad environment. Proven experience of service delivery success. Excellent communication & interpersonal skills, with the ability to liaise effectively with both technical & non-technical stakeholders. Strong organizational skills and presentation skills. Proven experience in customer solution management and project management experience Strong problem-solving skills to identify customer needs and provide recommendations. Understand the unique environment of In-Flight Entertainment/In-Flight Entertainment Connectivity (IFE/IFEC) and airline customer experiences. Understanding airline ancillary revenue, preferred. Self-starter and proactive. Proficient with mainstream Mac/PC desktop applications (Excel, Word, Outlook, PowerPoint, VISIO). Strong Excel and PowerPoint skills preferred. Bachelor’s degree (Business or Marketing, preferred). 8+ years of project management and/or service delivery. Our Principles: Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude What We Offer: At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program. Paid time off: Exempt Salaried employees receive flexible paid time off. This means that there is no fixed number, range, or limit to the amount of Personal and Vacation Days that may be taken for exempt employees. Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. All employees receive 11 company paid holidays per year. We also close our offices at the corporate level in the U.S. between Christmas and New Year. For operational positions that are expected to work on holidays, we provide additional compensation for hours worked. Health Insurance: Medical insurance offerings from Aetna and Kaiser (CA &HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO and DMO options & Vision insurance through EyeMed or VSP. 401K with 50% match on up to 8% contribution, full vested from day 1. Washington residents only are eligible for: Washington’s Family and Medical Leave program and Washington’s Paid Sick Leave program. Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employee, spouse and child, AD&D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program. All applicants are subject to Company policies, third party customer and worksite requirements, and government requirements, regarding vaccination and/or testing for COVID-19. Where permitted by applicable law, applicants may be required to be fully vaccinated with an authorized COVID-19 vaccine as a condition of employment, unless they are eligible for and obtain an exemption based on a reasonable accommodation because of a disability or a sincerely held religious belief, practice, or observance. While the Company strongly encourages COVID-19 vaccinations, it may require vaccination and/or testing for positions in which third party customer, worksite, or government requirements apply, in accordance with applicable law. At those locations where requirements apply, exemptions will be considered based on applicable law. Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Avionics Corporate. #LI-KH1 #LI-Hybrid REQ-148698