Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

Prevost, a division of Volvo Group Canada Inc., is currently looking for Digital Operations Manager - Parts Business.  The location of the position is flexible in North America.

 

What you will do:

 

The Digital Operations Manager will spearhead the optimization and integration of digital platforms within the parts business, including e-commerce, CRM systems, and the integration with other systems. This pivotal role is dedicated to enhancing customer experience and driving business growth through innovative digital solutions. The manager will ensure seamless operation and alignment of digital tools with the strategic goals of both Prevost and the Volvo Group, fostering collaboration and continuous improvement.

 

 

Key Responsibilities

 

 

Develop strategies to enhance customer experience and grow sales through digital tools, securing budget and IT support for successful execution. Oversee the e-commerce platform, ensuring optimal performance, online presence, customer engagement and sales growth. Monitor traffic sources and manage SEM (Search Engine Marketing) campaigns, ensuring technical SEO (Search Engine Optimization) is optimized for maximum visibility and performance. Manage product information and recommendations and create articles/content to enhance traffic and drive sales. Manage the CRM system to ensure accurate customer contact information for various departments. Categorize contacts for marketing campaigns. Ensure a seamless user experience across all digital channels by effectively integrating and operating digital tools and promptly addressing customer feedback. Enhance the customer experience by leveraging feedback systems, chatbots, virtual assistants, and self-service platforms to enable independent issue resolution. Leverage AI technologies to enhance user experience through personalized product suggestions based on fleet information and sales history, while optimizing and automating digital operations. Utilize analytics tools to gain insights into user behavior, identify missed opportunities, and implement strategies to optimize sales. Conduct data analysis to identify trends and opportunities, generate performance reports, and present findings to senior management. Work closely with commercial operations, IT teams, and other divisions of the Volvo Group to align digital operations with overall business goals. Maintain strong relationships with digital tool vendors and IT teams to ensure optimal operations while staying updated on new e-commerce technologies and third-party tools. Provide comprehensive training and document essential knowledge to ensure consistent system support, even in the absence of the digital manager.

 

What's in it for you?

 

Permanent position; Competitive salary; Minimum of 5 weeks of vacation; Comprehensive group insurance paid 100% by the company; Retirement plan with employer contribution of up to 7%; Telemedicine program; Hybrid working mode; Unique / unusual work environment; Annual performance bonuses.

 

Who are you?

 

Bachelor’s degree in marketing, Business, Information Technology, or a related field.  Minimum of 5 years of experience in digital operations, e-commerce management, or a related role, preferably within the automotive industry.  Experience in managing digital transformation projects is a plus. Proficiency in English; French is a plus.

 

Skills

 

Strong understanding of e-commerce platforms, CRM systems, and digital marketing tools. Proficiency in data analysis and reporting tools, with the ability to translate data insights into actionable strategies. Excellent project management and organizational skills, with a proven track record of managing multiple projects simultaneously. Ability to work collaboratively with cross-functional teams, including marketing, IT, and sales. Strong communication and interpersonal skills, with the ability to effectively convey complex information to stakeholders at all levels.

 

Experience with AI technologies and their application in digital operations, with a focus on driving innovation and efficiency. Relevant certifications in digital marketing, e-commerce, or CRM systems are a plus. 

 

Ready for the next step?

 

Send us your CV to embauche.prevost@volvo.com

 

To view the multiple career opportunities we offer, visit prevostjob.com.

 

Prevost: The absolute experience 

Who we are and what we believe in 

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

Prevost is one of North America's largest manufacturers of premium intercity touring coaches and the world leader in the production of premium motorhome and specialty conversion coaches. Prevost is fully committed to customer success through sound innovation, winning partnerships, and a passionate team. The Prevost tradition is the sum of values passed down from one generation to another since our first plant was built in Sainte-Claire, Quebec in 1924.

Prevost is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.